Custom Engine Agent latency 5-7 seconds before webhook is called
We have a Teams bot that we recently extended with Microsoft 365 Copilot support using the copilotAgents.customEngineAgents manifest configuration. When users send messages to our agent through the Copilot sidebar, there's a consistent 5-7 second delay between when the user sends the message and when our Bot Framework webhook receives the activity. Some extra notes: When users message the same bot directly in Teams (not through Copilot), messages arrive immediately with no delay When we send messages from our backend to Copilot (using the serviceUrl for proactive messaging), they arrive immediately with no delay So the latency only occurs in one direction: Copilot → our webhook. Manifest Configuration: { "$schema": "https://developer.microsoft.com/en-us/json-schemas/teams/v1.17/MicrosoftTeams.schema.json", "manifestVersion": "1.21", "version": "1.1.1", "bots": [ { "botId": "<client_id>", "scopes": ["personal", "team", "groupChat"], "isNotificationOnly": false, "supportsCalling": false, "supportsVideo": false } ], "copilotAgents": { "customEngineAgents": [ { "type": "bot", "id": "<client_id>" } ] } } Environment: Azure Bot Service (not Copilot Studio) Bot region: Global Messaging endpoint hosted in AWS us-east-1 Questions: Is this delay expected behavior for Custom Engine Agents? Is there any configuration to reduce this latency? Are there plans to optimize Custom Engine Agent message routing? This latency significantly impacts user experience - users expect near-instant responses when chatting with an agent.
Copilot Pages verschwunden – nur noch 15 sichtbar (vermuteter Server‑Sync‑Fehler)
Ich habe ein Problem mit Copilot Pages, das eindeutig nicht clientseitig ist. Ich hatte deutlich mehr als 15 Pages in meinem Konto. Seit kurzem werden jedoch **nur noch die neuesten 15 Pages** angezeigt – sowohl in der **Windows‑App** als auch im **Browser**. Ich habe **keine Pages gelöscht**. Es sind ausschließlich die **älteren Pages** verschwunden. Details: - Windows‑App und Browser zeigen **exakt dieselben 15 Pages** - kein Filter aktiv - App mehrfach neu gestartet - Browser‑Cache geleert - Geräteübergreifend reproduzierbar - Pages wurden ursprünglich **explizit als Pages erstellt** - Problem trat plötzlich auf, ohne Änderung meinerseits Das Verhalten deutet auf einen **Backend‑Sync‑Fehler** hin, bei dem ältere Page‑Referenzen nicht mehr meinem Konto zugeordnet werden. Ich bitte um Prüfung und Wiederherstellung der fehlenden Pages. Danke.
How to enable/access Copilot Chat in Outlook for Mac (Version 16.106)
Hi Microsoft Support, I am looking for assistance on how to enable or access the Copilot Chat feature within the Outlook for Mac sidebar. Importantly, I can confirm that Copilot Chat is fully functional and visible when I use Outlook on the Web (OWA). This indicates that my license is active and correctly assigned, but the feature is missing from my desktop client. My Environment Details: Outlook Version: 16.106 (Build 25122912) Update Channel: [Beta Channel / Insider] Interface: "The New Outlook" for Mac License: Microsoft 365 [Business/Enterprise] with Copilot Problem Description: The Copilot Chat icon does not appear in the left-hand navigation bar in the desktop app. When I check the "More Apps" section to customize the sidebar, Copilot is not listed as an option to add. I would appreciate your help with the following: Since the feature works in the web version, why is it not syncing/appearing in the Mac Desktop app (Version 16.106)? Are there any specific "Connected Experiences" or local settings I need to toggle to force the Copilot app to appear in the sidebar? Is there a way to reset the local app configuration or cache to recognize my Copilot entitlement? Thank you for your assistance in getting the desktop integration working.
MS 365 Copilot Notebooks Does Not Honor Instructions
I have uploaded 3 reference spreadsheets to a Copilot notebook. They contain data dictionary and metadata of a SQL database. In my Copilot Instructions (currently 1,652 characters) I specify that I want Copilot to ask me clarifying questions if anything in the question is unclear. Additionally, my Copilot Instructions include the ask to use provided reference files to find appropriate field names instead of conjuring them out of thin air. Unfortunately, In many of the answers Copilot ignores those guardrails and provides fake field names when asked to create a SQL query. Why is that and how can I improve accuracy of Copilot's answers?Copilot Download Cards Not Rendering — Files Blocked
Hello, as the title suggests, Copilot cannot share download cards in-chat while the files is already generated and ready. It says there's a problem in the backend and Microsoft Support referred me to here. Is this something they gonna fix or what I should do? The AI is telling me it cannot share the or send the download cards no matter what prompts I use, it is bugging me! Someone help please!Microsoft 365 Copilot access to planner tasks?
I try to get Microsoft 365 Copilit access to existing planner plans and it's tasks. Read and possibly write access. How would I do that? I only have basic plans that are used in our team. Do I have to convert them (if that is possible at all) to the plans with project manager? I tried Project Manager. That seems to be an enhanced plan. Can I migrate? Does it need additional licenses? DanCopilot Agent ALM and Knowledge Source Management Across Environments
Hello everyone, I currently have an agent in a Dev environment and want to deploy it to a second environment (e.g., Test or Prod). During deployment, we need to change the references to the knowledge sources. I’ve seen some articles where environment variables are used within Conversational Boosting topics to handle this, but I wanted to check if there is a supported or recommended way to manage or update knowledge source references from the Knowledge section itself to make them dynamic by using Environment variable? Any guidance or best practices would help. Thankyou.
Changing copilot rules during python development.
Working on developing an application and copilot (personal) unexpectantly 1) says "I can't post code" 2) shifted from me pasting a code segment that was automatically converted to a compressed code block to avoid the char limit in the chat window, to pasting the text in and then refusing to send since it is outside the char limit. Any help or guidance would be greatly appreciated, i am retired and this application was to be one of my new engineering activities to keep me going. I am a hardware engineer, so AI assisted code development is new to me. thank you in advance?Typed input routing stops working after navigating back to Home topic via Action.Submit (Invoke)
We are building a Copilot Studio agent with this structure: Home topic (menu page with icons) FeatureTopicA / FeatureTopicB / FeatureTopicC / FeatureTopicD Routing based on typed text (e.g. “feature A”, “feature B”) using a topic with trigger “A message is received” Navigation between topics using Action.Submit buttons (Invoke), including a Home / Back icon Observed behavior On a fresh conversation: Typing keywords like feature A or feature B correctly routes to the expected topic. From any feature topic, clicking Home (Action.Submit → Go to Home topic): Home page loads correctly. After returning to Home, typing the same keywords: Routing does not happen The conversation remains on Home The “A message is received” router topic is not triggered Restarting the conversation makes typing work again — until Home is reached via button navigation. We already tried following Dedicated router topic with trigger “A message is received” and highest priority Clearing global/custom variables when returning to Home Forcing routing using global flags Ensuring Home topic has no message trigger and no phrases Using Invoke-only navigation topics Handling text via Recognizer.TriggeringMessage.Text, LastMessage.Text, etc. Core questions Is this expected behavior in Copilot Studio? After navigating to a topic via Action.Submit (Invoke), does that topic “own” subsequent typed messages? What is the recommended pattern if users must be able to: Navigate via Home / Back buttons Then type free-text on the Home page Have typed text routed reliably every time Is the intended design: Home topic acts as the router itself? Or only one global message-received router should exist? Or typed input should not be expected to work reliably after Invoke navigation? We want to allow users to: Use menu buttons for navigation Return to Home Still type free-text commands Have routing work consistently without restarting the conversation Any official guidance, known limitations, or best-practice patterns would be greatly appreciated.
Copilot Chat missing in Outlook Web and Outlook Classic
Hello, since recently we are experiencing a tenant wide issue with Microsoft Copilot Chat in Outlook. Environment: Microsoft 365 Business Premium Microsoft 365 Copilot Chat enabled Copilot Chat is pinned for all users via admin settings Copilot Chat works in other Microsoft 365 apps (e.g. Word) Copilot Chat is missing in Outlook Web (OWA) and Outlook Classic for all users in the tenant Key details: No recent admin, policy, or licensing changes were made Copilot Chat does not appear in OWA, which suggests a backend or service side issue The behavior is consistent for all users Questions: Is anyone else seeing Microsoft 365 Copilot Chat disappear from Outlook Web or Outlook Classic tenant wide? Has Microsoft changed the availability or scope of Copilot Chat in Outlook recently? Are there known dependencies or rollout changes that affect Copilot Chat visibility in Outlook specifically? Any confirmation from other tenants or additional technical insight would be helpful.
