Microsoft 365 OneDrive Android (OxygenOS 13.1) login fails with WebView / Error 2604
On OneDrive Android app, login through Microsoft 365 work / corporate profile fails and always ends up with either blank screen or "No Internet connection" error 2604. Here's the details: Device & Environment: Device: OnePlus 8 Pro (IN2023) OS Version: OxygenOS 13.1 (build IN2023_13.1.0.591(EX01)) Android System WebView Version: 142.0.7444.102 App Affected: OneDrive (latest version from Google Play, 26th Nov 2025) Network: Wi-Fi / Cellular (both tested) VPN/ Private DNS / AdBlockers: Disabled Problem Description: Attempting to log in to OneDrive using a corporate/work Microsoft 365 account: The login screen either shows a blank white screen or fails immediately with Error 2604: “No network”, despite internet connectivity being functional. Logging in with the same credentials in Chrome works, confirming network is not the issue. Issue persists after clearing app data, reinstalling OneDrive, updating Chrome, updating Android System WebView, and ensuring all app permissions and background data settings are correct. Steps to Reproduce: Start with OnePlus 8 Pro (IN2023) running OxygenOS 13.1 Ensure Android System WebView is version 142.0.7444.102 Install latest OneDrive app from Google Play Open OneDrive and attempt to log in with corporate/work Microsoft 365 credentials Observe blank screen or error 2604 Expected Behavior: OneDrive should allow login with corporate Microsoft 365 account Embedded WebView authentication should complete successfully Account token should be saved for ongoing use Additional Notes: Problem appears specific to embedded WebView login on this OS/device combination Likely a systemic issue affecting Microsoft 365 apps relying on WebView for login flows on OxygenOS 13.1 Logging in to a personal outlook.com microsoft account works normally. Hence, it seems to be tied to the WebView failure. Is there any fix to this?
Microsoft Translator Conversation feature stopped working (“Unable to create new conversation”)
When trying to start a conversation, the mobile app (Android/iOS) shows the message: "Unable to create a new conversation. Try again." (Swedish version: "Det går inte att skapa en ny konversation. Försök igen.") About two weeks ago, the live transcription started to become very slow, with text appearing in large chunks instead of line by line. Shortly after that, the Conversation feature stopped working completely. We have tested this on multiple devices and platforms: – Android (several users, including myself) – iOS (tested by a colleague and a user we support) All users experience the same issue — no new conversation can be created. This function is used as a speech-to-text accessibility tool for deaf and hard-of-hearing users, so it is critical for communication support nationally in Sweden.Microsoft Ignite 2025: Empowering Innovation with MDEP
Joining a Global Community of Innovators We’re thrilled to be part of Microsoft Ignite 2025 in San Francisco, CA, where thousands of technology leaders, partners, and customers gather to shape the future. This year’s event is centered on AI-driven transformation, secure platforms, and connected ecosystems, and MDEP stands at the forefront of that vision. Ignite is more than just a showcase for us: It’s a valuable opportunity to connect with partners, exchange insights, and demonstrate how MDEP is enabling collaboration devices, digital signage, and new form factors across diverse industries. Driving Innovation with Our Partners Over recent months, we have worked closely with our distribution and development partners to bolster code delivery pipelines, enhance security posture, and ensure feature readiness. These collaborative efforts include: Platform Security: We are continuing to drive security innovation across the full stack - securing cloud-to-device interactions, assuring device and application integrity through hardware-backed attestation, hardening OS services, and strengthening device identity; These foundational elements power future MDEP services and features like Zero-Touch Enrollment (ZTE) and OTA services, delivering Microsoft-grade security assurance to our customers. We’re taking device security even further with measured Boot based on DICE for trusted startup, Native Microsoft Defender for Endpoint for advanced threat protection and Foundations for Virtualized Execution using the Android Virtualization Framework to harden the platform. All of this builds on our ongoing SFI investments, enhancing security across platform, tools, and build infrastructure, validating device software configurations through comprehensive security test suites, and rigorous penetration testing. MDEP continues to set the benchmark for secure devices and services, ensuring a trusted future for our customers and partners. Streamlined provisioning: Work continues on enhanced certificate lifecycle management and remote access capabilities for large-scale deployments, alongside completing MDEP Zero-Touch Provisioning to simplify onboarding at scale. Future-ready features: We’re expanding support for next-generation SoC platforms and laying the groundwork for an Agentic OS with our AI Framework that’s designed for on-device intelligence with privacy and extensibility at its core. These investments will deliver enterprise-grade security, reliability, and manageability - empowering partners to innovate faster. Growing the community: The MDEP community keeps growing! We recently welcomed Neat and Cisco, who joined our growing list of partners. Every new addition reinforces the power of the MDEP ecosystem – bringing together diverse expertise to drive innovation, scalability, and shared success. Android 15: We shipped our first Android 15-based MDEP release, marking a major milestone in platform evolution: Migration to Android 15: All core MDEP components and services were rebuilt and validated for A15, ensuring compatibility and performance across supported SoCs. Expanded SoC Support: We continue to extend our platform with enablement of additional chipsets: https://aka.ms/MDEPSoCs. Zero-Trust Security Enhancements: Delivered frictionless certificate provisioning, secure pairing, and compliance with Microsoft’s Secure Future Initiative. Networking & Display Parity: Closed gaps with Windows by adding EAP over LAN and dynamic DPI scaling for better enterprise integration. AI Framework Foundation: Introduced ONNX-based runtime for future AI-driven features and telemetry improvements. Improved Management Tools: Enhanced Device Manager for APEX rollback and hardware checks, plus OTA update service for conditional rollouts. Welcome HP and DTEN to the MDEP Community We are proud to announce that HP and DTEN have joined the MDEP ecosystem, further strengthening our commitment to cultivating a diverse and innovative partner network. As a global technology leader, HP’s commitment to innovation perfectly complements MDEP’s mission to deliver secure, scalable, and intelligent device experiences for customers worldwide. By leveraging HP’s deep knowledge in device engineering and user experience, we’re able to co-create collaboration devices that meet the evolving needs of hybrid work environments, enhancing productivity, reliability, and security for organizations of all sizes. Collaborating with HP also enriches our ecosystem with wider device choice, ensuring customers benefit from the very latest advancements in both hardware and software. We are excited about the new possibilities this collaboration unlocks and look forward to driving transformative change together in the workplace technology landscape. “Welcoming HP to the MDEP community is a milestone for our ecosystem and for customers who expect enterprise‑grade security, manageability, and innovation at scale. Together, we’ll bring Android‑based devices to market faster, backed by a disciplined update cadence, Zero Trust–aligned security posture, and deep integration with Microsoft services.” Says Juha Kuosmanen, Head of MDEP, Microsoft. “HP’s global reach and engineering excellence, combined with MDEP’s standardized platform, will help customers simplify deployment, reduce fragmentation, and unlock new experiences across meeting rooms and beyond. We’re excited to partner closely with HP to accelerate what’s possible for our shared customers.” Greg Baribault, Vice President, Hybrid Systems Product and Portfolio Management, HP, commented: “HP and Microsoft have been partnering to bring innovation, cutting edge solutions and choice to our customers for over 30 years. By including MDEP in our HP Poly Studio device portfolio we are able to offer Microsoft Teams Rooms customers the latest HP Poly AI powered audio and video collaboration experiences built upon Microsoft's secure and manageable Android platform.” DTEN, renowned for its intuitive video collaboration solutions, is now a part of the MDEP family. This partnership will enable simplified deployment and unified management of DTEN devices, ensuring enterprise-grade security and exceptional performance. Chris L Johnson, Senior Director Program Management (MDEP): “We’re delighted to welcome DTEN to the MDEP community. Their innovation mindset and customer focus strengthen a rapidly growing ecosystem dedicated to delivering secure, manageable, and intelligent device experiences.” “MDEP provides the foundation we need to scale our solutions globally while maintaining the highest standards of security and user experience.” Said Scott Krueckeberg, Head of Global Alliances, DTEN. Celebrating New Devices Built on MDEP Innovation in our ecosystem extends beyond partnerships – we’re launching cutting-edge devices that are redefining collaboration: Meet Yealink’s new Teams Wi-Fi handset: the first of its kind for Microsoft Teams. This strategic move closes a clear market gap and sets the stage for wireless collaboration. Built rugged and ready, it delivers native Teams calling over Wi-Fi. This handset empowers frontline workers and advances MDEP’s vision for secure, mobile collaboration. AudioCodes RXV200 and RX-PAD: The RXV200, paired with the RX-PAD room controller, is an intelligent AV hub designed to connect to a wide range of meeting rooms peripherals. It offers dual-screen support and AI-powered auto-framing, delivering outstanding meeting experiences for rooms of all sizes. Looking Ahead On the opening day of Ignite, one message stands out: MDEP is more than a platform – it’s a catalyst for innovation. By uniting security, manageability, AI, and extensibility, we’re enabling partners to deliver devices that meet the evolving needs of modern workplaces and set the tone for what’s next. Today, the ecosystem is thriving: we’ve welcomed a broad set of OEM partners, support a wide range of SoCs, and have numerous partner device programs actively in development. This depth of engagement reflects why so many OEMs have joined MDEP – not just for what’s available now, but for the roadmap and capabilities that will define the next generation of collaboration devices.
M365 Copilot Android Application Not Working
I am using a Samsung S24 FE phone, and the Microsoft Copilot app is not working. When I open the app, I only see a black screen. I cannot open any menus. I cannot create or search for anything. There is only an empty home screen with dead buttons. I cannot sign out of my current account, nor can I figure out which account I am signed into (it logs in automatically). Here’s what I have already tried, but the issue persists: Enabled all permissions in the app settings. Deleted and reinstalled the app. Cleared the app cache and reopened it. Cleared the app data and reopened it.Unable to export powerpoint to word
Good evening, I am struggling to export a PowerPoint presentation to word. I have tried and I keep getting an error message come up which states 'PowerPoint couldn't write to Microsoft word.' However some slides appear converted and others do not. I have tried compressing images in order to reduce the file and still had no luck. I have been on the phone to someone from Microsoft for the last 30 minutes trying to resolve with no luck and they have directed me here. I need to export this for my studies as it is the only way it will be accepted and really need some help. I recently had some help from Microsoft as my tabs kept closing and changes were made to my computer so could have something to do with it. Please help 😕 I look forward to hearing from you. HayleyMicrosoft Managed Home Screen: Unwanted Samsung One UI 8.0 Elements Appearing
Hello Tech Community, Our organization is currently deploying a configuration in Microsoft Intune using a Corporate-owned dedicated device enrollment profile. We’ve applied a device restriction policy to configure Samsung tablets in Multi-app Kiosk mode, with Managed Home Screen set as the launcher. Instead of using an app configuration policy, Managed Home Screen is configured through the device restrictions policy. We’ve left the device navigation options unconfigured, which should hide the following UI elements: Android Overview button Android Home button Android App drawer Once all policies and required apps are installed, Managed Home Screen successfully acts as the launcher for end-users to sign in. Overall, this works well; however, we’ve encountered an intermittent issue: After multiple lock/unlock cycles, the navigation bar sometimes reappears, showing the Overview, Home, and App Drawer buttons. This allows users to access background apps that are not exposed through Managed Home Screen, which defeats the kiosk experience. Device details: Samsung Galaxy Tab S10 FE Android 16, One UI 8.0 Managed Home Screen version: 2.2.0.107721 Has anyone experienced this behavior or have recommendations to prevent these UI elements from reappearing? I’ll gladly provide additional details about our configuration if needed. Thank you!
From the frontlines: Frontline worker management with Microsoft Intune
So, here we are. You’ve been asked to start managing frontline devices for your organization with Intune. You may be a pro with Intune management - with experience managing Windows devices, personal mobile devices, or corporate-owned productivity user based mobile devices. Maybe you just completed your migration efforts from another product to Intune for some portion of your device estate. Or this may be your first interaction with Intune. Regardless of where you’re starting from, managing frontline worker devices in Intune is simple, and you can even leverage existing Intune policies you already configured. So, get out that rugged bar code scanner, Android tablet, kiosk device, shared iPad, wearable device, or any other frontline worker device and let’s get started! My name is Dan Andersen, Principal PM Manager at Microsoft. My team partners directly with engineering to assist in product development and our worldwide team has assisted over 1,800 enterprises successfully onboard their device scenarios into Intune. In this post I’m introducing a blog series focused on frontline worker (FLW) device management. Why focus on FLW? This space represents a multitude of devices and use-cases that have enabled frontline workers, and we’ve worked with others like you to craft great FLW solutions. We will use this series to share these solutions and options with you and hopefully make your FLW journey with Intune seamless and exciting. Before getting into the series, if you’re looking for some background on FLW usage examples, check out the Microsoft Intune Blog: Microsoft Intune empowers frontline workers in retail and beyond. Throughout this year we’ll deliver monthly blogs delving into FLW use-cases and how to manage these devices. We’ll dive into key scenarios and explain how to approach them and at times, specifically how to configure them. Instead of rewriting product documentation, we’ll include links to more details when applicable, and keep the posts focused on enabling success. Each blog post will be published here in the Microsoft Intune Customer Success blog and include “From the Frontlines:” in the title for easy searching. For quick reference, we’ll keep this table updated as we publish the series, so stay tuned here or follow us @IntuneSuppTeam on X for more in the coming months! Blog Topics Publish date From the frontlines: Revolutionizing healthcare worker experience February 28, 2025 From the frontlines: Accelerating retail worker shared device experience (Part one) March 25, 2025 From the frontlines: Accelerating retail worker shared device experience (Part two) April 23, 2025 From the frontlines: Delivering great dedicated device experiences for retail workers May 28, 2025 From the frontlines: Managing warehouse devices with Microsoft Intune July 01, 2025 From the frontlines: Managing common kiosk scenarios in your business August 28, 2025 From the frontlines: Delivering critical early responder device management September 30, 2025 From the frontlines: Empowering call center agents with Windows 365 Frontline October 31, 2025
