Forum Discussion

MTSBob's avatar
MTSBob
Steel Contributor
Aug 31, 2021

Office Add-ins error: Cannot connect to catalog

One of our admin-managed add-ins (Adobe Sign) has gone AWOL from the ribbon of the Word desktop app recently (it still shows up in the web-app version of Word). One of the suggested troubleshooting s...
admin
Apps
office 365
Office Apps
word
Word Online
johannesboyne's avatar
johannesboyne
Brass Contributor
Same problem occurs to us!
Charles_Kenyon's avatar
Charles_Kenyon
Bronze Contributor
Mar 15, 2023

johannesboyne 

Hi Johannes,

With third-party add-ins, the best place to get help is with the company that produces the Add-In. No one here is likely to be able to suggest much, even with a popular one like Acrobat or Mendeley. This question, and the responses are a couple of years old. If you think that people who know a lot about Word, but not necessarily about your Add-In could help, I would suggest posting a new question (perhaps with a link to this one) to get the best help.

 

This is a user-to-user support forum.

  • securebeam's avatar
    securebeam
    Copper Contributor
    Mar 16, 2023

    Charles_Kenyon
    We, as IT-administrators, also experience this issue on our Mac-clients - "Cannot connect to catalog".
    The issue not only occurs in Word - but apps like Excel as well. And we don't think it is related to a specific add-in, since we have tried with many different ones, with the same result.

    We have deployed a few Add-ins via the Microsoft 365 admin center -> Integrated apps.

    We can see the Add-ins in the web-browser on both PC and Mac. We can also see the Add-ins on the PC Desktop client of Word. But when we try to open Office Add-ins, and the Admin Managed-pane, via Word (or other Office-apps like Excel) on a Mac we get following error: Cannot connect to catalog

    This error is seen for all users in the tenant.

    We have tried the following:

    Re-installed the MacOS.
    Upgraded to latest version macOS Ventura, 13.2.1.
    Secured that the Office version number is the latest: 16.71.
    We have "Turn on optional connected experiences" enabled on the Mac-clients.
    We have allowed full disk access to Word, Outlook etc.

    Is Admin Managed Add-ins supported for Mac or not? It seems like a general issue, since johannesboyne and TheIronRock95 also recently reported this.

Resources