Autosave Not Working

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Contributor

I have an office365 proplus installed

The auto-check is always turned OFF.

I have created a new word document and saved to Onedrive, whenever I go to one drive and open in-app to edit, Autosave is turned off so I will have to manually be turning it ON 

I have gone to file>options>save>Autosave OneDrive and Sharepoint is checked

I have gone to file>options>advanced>save and it is checked

I have reinstalled and uninstalled, removed all Add-ins 

I have resynced Onedrive and all connected services are connected

 

4 Replies
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That sounds very odd. Do you always get the attached message or is the problem the Autosave feature always showing "turned off"?

Have you controlled this?
https://support.office.com/en-us/article/what-is-autosave-6d6bd723-ebfd-4e40-b5f6-ae6e8088f7a5

And this?
https://support.microsoft.com/en-us/office/what-it-administrators-should-know-about-autosave-88e0f80...

My initial thought was a GPO but not if you always get the attached message (obviously).
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I have tried the first article which did not work.

T,his is affecting just a single user 

 another alternative would be appreciated @bec064 

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Hello, do the user always get the attached message with information of what could be causing the issue? Is this happening for only one or all documents? Are all Office applications affected or just Word? It’s difficult to suggest steps not knowing. But maybe it is necessary to take a closer look at the files and the content.
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Hello thanks for the response.

 

was able to resolve it by navigating to the folder on registry Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0 and renaming it to .old

 

I have initially don this after updating changing office channel and it did not resolve it.

I do not know what changed however, after renaming the registry to .old it was resolved.

 

Thanks for the help