Forum Discussion
Autosave Not Working
Have you controlled this?
https://support.office.com/en-us/article/what-is-autosave-6d6bd723-ebfd-4e40-b5f6-ae6e8088f7a5
And this?
https://support.microsoft.com/en-us/office/what-it-administrators-should-know-about-autosave-88e0f80f-e5ea-441b-9c5a-259f08490ae7?ui=en-us&rs=en-us&ad=us
My initial thought was a GPO but not if you always get the attached message (obviously).
I have tried the first article which did not work.
T,his is affecting just a single user
another alternative would be appreciated ChristianBergstrom
- Hello, do the user always get the attached message with information of what could be causing the issue? Is this happening for only one or all documents? Are all Office applications affected or just Word? It’s difficult to suggest steps not knowing. But maybe it is necessary to take a closer look at the files and the content.
Hello thanks for the response.
was able to resolve it by navigating to the folder on registry Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0 and renaming it to .old
I have initially don this after updating changing office channel and it did not resolve it.
I do not know what changed however, after renaming the registry to .old it was resolved.
Thanks for the help
MVPromise I'm not sure I fully understand that registry folder renaming, what was it specifically was changed? I am having the same issue and cannot for the life of me figure out why when opening a file on Onedrive, the Autosave icon is switched to off. To reinitiate it, I have to select the toggle to on, at which point the file is resaved in the obscure and rarely used designated folder.
any help would be much appreciated.Regards