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MVPromise's avatar
MVPromise
Brass Contributor
Apr 06, 2020

Autosave Not Working

I have an office365 proplus installed The auto-check is always turned OFF. I have created a new word document and saved to Onedrive, whenever I go to one drive and open in-app to edit, Autosave is ...
office 365
MVPromise's avatar
MVPromise
Brass Contributor
Apr 10, 2020

I have tried the first article which did not work.

T,his is affecting just a single user 

 another alternative would be appreciated ChristianBergstrom 

ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Apr 10, 2020
Hello, do the user always get the attached message with information of what could be causing the issue? Is this happening for only one or all documents? Are all Office applications affected or just Word? It’s difficult to suggest steps not knowing. But maybe it is necessary to take a closer look at the files and the content.
  • MVPromise's avatar
    MVPromise
    Brass Contributor
    Apr 25, 2020

    Hello thanks for the response.

     

    was able to resolve it by navigating to the folder on registry Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0 and renaming it to .old

     

    I have initially don this after updating changing office channel and it did not resolve it.

    I do not know what changed however, after renaming the registry to .old it was resolved.

     

    Thanks for the help 

    • Suitesetup's avatar
      Suitesetup
      Copper Contributor
      Dec 18, 2020

      MVPromise I'm not sure I fully understand that registry folder renaming, what was it specifically was changed? I am having the same issue and cannot for the life of me figure out why when opening a file on Onedrive, the Autosave icon is switched to off. To reinitiate it, I have to select the toggle to on, at which point the file is resaved in the obscure and rarely used designated folder.
      any help would be much appreciated.

       

      Regards

       

      • FrancesKaz's avatar
        FrancesKaz
        Copper Contributor
        Oct 17, 2021

        Suitesetup  autosave is working for powerpoint and excel but it stopped working on word = every time i save a document the autosave is off = when i open a word document from onedrive autosave is off even though it is ticked in the word settings option... how can i fix it?

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