Oct 22 2021 12:17 PM
Oct 22 2021 12:17 PM
I was running Insider Beta Windows 11 on my Surface Pro 7 without any problems. Everything worked. I updated to the official release and the October 19, 2021 update and it broke my 2017 pen inking and the audio. However the eraser click launches apps. It also left a bunch of yellow exclamation points on stuff in Device Manager. I used a Realtek driver from Gigabyte to get sound working.
Something refreshes in Device Manager every couple of seconds. When I uninstall Surface Touch Pen Processor, then it stops refreshing. But then, the touchscreen does not work.
All the hardware works - when I use the pen on a Surface laptop, the buttons and inking work.
I have hard reset the machine, uninstalled a bunch of components and restarted numerous times. I "updated" drivers from c:\program files\surface update and c:\windows\system32\driverstore\filerepository to fix these - no more yellow points.
I am an advanced tech person, so all I need is a pen driver. MS bundles everything in one massive update to make it easier, so they do not have individual drivers. However if it does not go right, then it is waiting for MS to acknowledge and release another update, which is just like another major company that produces tablets.
The Surface Diagnostics for Business app tests more things than the consumer version, but neither tests the pen!
Oct 22 2021 07:24 PM
Oct 22 2021 09:52 PM
@_RBL_ The attachment was snipped from the Surface app. The Surface Management Extension has been in my Library but does nothing when I click Open. It is not in the Store now and no icon in my Library.
From what I have determined, the 3 previous and the current 10/19/21 Surface Pro 7 updates which I still have on the machine failed to update the firmware on the Pen. The firmware on ME, PD, SAM, Touch, and UEFI are current, but not the Pen.
Keep in mind, until now, everything worked, so I never checked Device Manager. Now there are discrepancies.
System SurfacePen217FwUpdate.inf 220.127.116.11 What I have. 08/02/2019
Extension SurfacePen0953CfuOverBleLcExtnPackage.inf 18.104.22.168 will not update 07/20/2020
Extension SurfacePen0953FirmwareUpdate.inf 22.214.171.124 will not update 07/20/2020
Extension SurfaceTouchPenProcessorUpdate.inf 3.329.137.0 will not update says "No Drivers Needed" 10.0.22000.1 02/17/2021
Firmware SurfacePenCfuOverBleLc.inf 126.96.36.199 =OK 08/02/2019
HIDClass SurfacePen217Integration.inf 188.8.131.52 =OK 08/02/2019
HIDClass SurfacePenBleLcAddrAdaptationDriver.inf 184.108.40.206 =OK 08/02/2019
Even with a Feb. 2020 and three 2021 updates applied, the latest Pen stuff is 2019.
MS has made it so easy that it's HARD.
Oct 22 2021 10:03 PM
Oct 23 2021 11:32 AM
Oct 23 2021 11:50 AM
Oct 23 2021 11:17 PM
Oct 23 2021 11:19 PM
Oct 25 2021 11:20 PM
Jan 23 2022 08:56 AM
The same thing happened to me... After I updated my (brand new) Surface Pro 7 that I got at the end of October to Windows 11, the pen just stopped working one day.
I thought the tip broke, so I got a new one ($30)
Then I was told it was a defective pen, so I got a new one ($106)
The new pen worked for about a week, and now it has stopped working again.
The battery is fresh, the drivers are updated, I've been running scans to make sure my system files aren't corrupt... What else is there?! I need to use the Surface Pen for work, I'm an art student. That's why I got a laptop-tablet hybrid in the first place! Now I'm in the final stretch of my senior year and this thing is testing both mine and my professors' patience.
I am not a very technically adept person, I'm just an artist... So I'm going to see if I can just go back to Windows 10 if it'll fix the pen...
Jan 23 2022 02:08 PM
I did not change pen battery, which was 80%, nor buy another one. After countless hours of software troubleshooting I gave up, even with lots of installed programs. Backup your data, format your disk, reinstall Windows 10 or 11, and you should have it working again. This should tell you whether you have corrupted software or bad hardware. Good luck
Feb 14 2022 11:28 AM
Same thing happened to me.
I have a surface pro 7. it got replaced under warranty in December, with fresh win11 installed.
All of a sudden, it stopped inking. Rubber part however still moved cursor, all clicks worked, but drawing doesnt.
Ok, I said. The pen is dead.
I bought a new one. It worked for 10 days, and now it's the same as it is with the old one. :S
What's going on MS??
Funny thing: the old pen from my SP4 works fine :\
May 22 2022 01:58 PM - edited May 22 2022 01:59 PM
I have a similar problem described here:
Any hints how to fix this?
Jul 07 2022 06:32 PM