Hosting a CEO Town Hall, CIO broadcast, company-wide announcement, webinar, or large-scale virtual event or a large meeting?

TEHA provides direct access to Microsoft event specialists who help customers plan, prepare, deliver, monitor and optimize business-critical Teams events.

From planning and technical readiness to live event monitoring and post-event analysis, TEHA works alongside your organization throughout the entire event lifecycle.

How TEHA Can Help

Event Planning and Readiness

• Event scoping and guidance
• Town Hall, Webinar, and Meeting selection
• Technical readiness assessments
• Network readiness reviews
• Microsoft eCDN guidance and validation

Training and Rehearsals

• Producer and presenter training
• Moderator guidance
• Dry runs and event rehearsals
• Event production best practices

Live Event Support

• Real-time event monitoring
• Operational guidance during the event
• Support for Town Halls, Webinars, and Meetings
• Assistance for executive broadcasts and large-scale events

Post-Event Analysis

• Event summary reports
• Attendance and engagement insights
• Recording and playback guidance
• Quality and network observations
• Log analysis and issue investigation
• Recommendations for future events

Who Typically Uses TEHA?

Organizations frequently engage TEHA for:

• CEO and CIO Town Halls
• Leadership broadcasts
• Global employee communications
• High-visibility webinars
• Product launches and Critical meetings
• Company-wide announcements
• Business-critical virtual events

How to Engage TEHA

Customers with eligible Premier or Unified Support agreements can request assistance through the Microsoft Engage Centre:

Teams Events Hosting Assistance Request Portal

If the Engage Centre option is unavailable, contact your Customer Success Account Manager (CSAM) and request TEHA support for your upcoming event.

For highly visible events, we recommend engaging early to maximize readiness and planning opportunities.

Deliver your next Teams event with confidence.