User Profile
chills777
Copper Contributor
Joined Jul 03, 2022
User Widgets
Recent Discussions
form reject all information password change
here's the problem. For some strange reason my Microsoft account decided that the same password I'd been using for months was the wrong password. So, next up, the automated system steered me to a page to change my password. Except, the phone number they have on file is an old number. There was, thankfully, an option to use a different verification method. But, when I clicked that option, it took me back to the form asking for my phone number. So then, I noticed a link I could use to change my password via a form. It has been at least since Dec of 2021 and no matter what information I provide it immediately sends me an email saying that information was not sufficient. It's like some bad sci fi movie. The information that the system asks for is not sufficient ? Neither can I find a live representative either by phone or even chat. The information in my account is needed because I'm currently involved with a legal dispute. The computer I was using forced me to reset to factory setting . I was able to549Views0likes0CommentsRe: help with resetting password
you missed the part where I said this has been since at least Dec of 2021. That's when I changed my phone number. I've been trying to update it since then. But, your systems requires the use of the old number. Also, just so we're clear. I have emails printed out to various people I've emailed. I put that information into the system. I use the exact subject lines. Along with all the information I can recall that's being asked for. The rejections comes within seconds of completing the information. It's my account. And I could prove it if I were actually given a chance to by a living breathing human being instead of an algorithm. That's in the terms of service to. It refers too "a representative" in the arbitration agreement section. I'm asking to be put in contact with "a representative".2.8KViews0likes0Commentshelp with resetting password
here's the problem. For some strange reason my Microsoft account decided that the same password I'd been using for months was the wrong password. So, next up, the automated system steered me to a page to change my password. Except, the phone number they have on file is an old number. There was, thankfully, an option to use a different verification method. But, when I clicked that option, it took me back to the form asking for my phone number. So then, I noticed a link I could use to change my password via a form. It has been at least since Dec of 2021 and no matter what information I provide it immediately sends me an email saying that information was not sufficient. It's like some bad sci fi movie. The information that the system asks for is not sufficient ? Neither can I find a live representative either by phone or even chat. The information in my account is needed because I'm currently involved with a legal dispute. The computer I was using forced me to reset to factory setting . I was able to change every account except microsoft3.5KViews1like14Comments
Recent Blog Articles
No content to show