Forum Discussion
Universal Print - Usage & reports section shows as (Preview) Colour /BW & Duplex Count showing Zero
Hi !
Recently Implement Universal print for few printers, in Azure Universal print "Usage & report ( Preview)" session not reflecting Colour / BW count as well Single / Duplex Count graphs shows as Zero, Not sure what is the issue .
Also wondering why its appears "(preview ) " against "Usage & reports " option.
Kindly Help with above two points.
- Braeden_Petruk_MSFT
Microsoft
Hi Kamalakannan_V,
Thanks for trying Universal Print – sorry you're not seeing accurate reporting. Often, this issue is caused by one or more printer(s) not sending data to Universal Print.
Can you please message me separately and include (a) your tenant ID and (b) the printer models you've registered? I can help see if it's an issue with Universal Print or the printers.
Thanks!
Braeden
Kamalakannan_V Not that it helps you but we are seeing the exact same problem.
- Saurabh_Bansal
JoeK1605 - Is your printer registered via Connector or directly? What's the make and model of your printer?
As Braeden mentioned above, we rely on printer to let us know the page counts. If a printer does not send this data, unfortunately we wont be able to show it.
Saurabh_Bansal We have 6 printers and I've listed them in the screenshots below. They are registered directly we do not use the connector. This all used to work and stopped a while back. I have no idea why.
- Kamalakannan_V Did this ever get resolved for you?
- Saurabh_Bansal
JoeK1605 - I would recommend opening a Microsoft Support ticket to check how your reports are being computed.
Possibility is that the printers you are using are not sending reporting information back to Universal Print upon job completion. Our support team may be able to let you know the source of data and whether printers are sending this information.
You may also want to check with Canon on what's the expected behavior with their printers.
