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Kamalakannan_V's avatar
Kamalakannan_V
Copper Contributor
Jun 24, 2024

Universal Print - Usage & reports section shows as (Preview) Colour /BW & Duplex Count showing Zero

Hi !   Recently Implement Universal print for few printers, in Azure Universal print "Usage & report ( Preview)" session not reflecting Colour / BW count as well Single / Duplex Count graphs shows ...
JoeK1605's avatar
JoeK1605
Copper Contributor
Jul 09, 2024

Kamalakannan_V  Not that it helps you but we are seeing the exact same problem.

Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft
Jul 10, 2024

JoeK1605 - Is your printer registered via Connector or directly? What's the make and model of your printer?

 

As Braeden mentioned above, we rely on printer to let us know the page counts. If a printer does not send this data, unfortunately we wont be able to show it.

  • JoeK1605's avatar
    JoeK1605
    Copper Contributor
    Jul 19, 2024
    Any ideas on this?
  • JoeK1605's avatar
    JoeK1605
    Copper Contributor
    Jul 11, 2024

    Saurabh_Bansal We have 6 printers and I've listed them in the screenshots below.  They are registered directly we do not use the connector.  This all used to work and stopped a while back.  I have no idea why.

     

     

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