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Kamalakannan_V's avatar
Kamalakannan_V
Copper Contributor
Jun 24, 2024

Universal Print - Usage & reports section shows as (Preview) Colour /BW & Duplex Count showing Zero

Hi !   Recently Implement Universal print for few printers, in Azure Universal print "Usage & report ( Preview)" session not reflecting Colour / BW count as well Single / Duplex Count graphs shows ...
Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft
Sep 04, 2024

JoeK1605 - I would recommend opening a Microsoft Support ticket to check how your reports are being computed.

 

Possibility is that the printers you are using are not sending reporting information back to Universal Print upon job completion. Our support team may be able to let you know the source of data and whether printers are sending this information.

 

You may also want to check with Canon on what's the expected behavior with their printers.

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