Forum Discussion
Print Jobs not stable
Hi All,
I am facing some trouble with getting Universal Print to work properly so I can enroll it to our organisation.
The main issues I am facing are having to do with the actual printing the connector now work without issues and I can register the printers without issue also. But as soon as I start printing I am facing random issues.
Last week the prints went perfect for myself and the test printer. So I decided to add another printer which is in another physical network to see if I could also print there. This resulted in the print getting automatically aborted by the Windows Print Queue and also in Universal Print.
From that point on I tested the old printer again that was working fine and I had the same results all the jobs get aborted.
Seeing as that was Friday I figured lets try it again after the weekend maybe something has changed and indeed it has. All of a sudden my print jobs now stay pending. Windows says it has been send to the printer and universal print says it is pending.
I am currently on the same network as the printer I am testing with.
This happened before and at that point I registered the printers again with an update of the PrintConnectorApp. From that point it worked for a few days and then all of the above happened.
What can I do to figure out where the issue is? Cause the main think I am lacking is feedback of what goes wrong so I can try to fix it.
Thanks in advance!
Kind Regards,
Johny de Koning
- Saurabh_BansalMicrosoft
Johny_de_Koning sorry to hear about your experience. What version of connector are you on? Is it same as the latest version on https://aka.ms/UPConnectorMSI?
If system continue to be unstable, I recommend you to reach out to Microsoft Support via Azure Support portal.
https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest
Thanks,
Saurabh
- Johny_de_KoningCopper Contributor
Thank you for the mail the version of the connector was 1.4 and I just updated it to 1.10 but the result is still the same. There is nothing currently printing they all stay at pending.
Is there anywhere I can find some information of what is wrong? Cause I haven't really seen any logs or feedback or so, but I just might be missing it.
Thank you again.
Kind Regards,
Johny de Koning
- Saurabh_BansalMicrosoft
Johny_de_Koning - we will really love for you to file a Azure Support ticket as per the link provided earlier, and help troubleshoot the issue.