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Johny_de_Koning's avatar
Johny_de_Koning
Copper Contributor
Sep 07, 2020

Print Jobs not stable

Hi All,    I am facing some trouble with getting Universal Print to work properly so I can enroll it to our organisation.    The main issues I am facing are having to do with the actual printing ...
Johny_de_Koning's avatar
Johny_de_Koning
Copper Contributor
Sep 08, 2020

Saurabh_Bansal 

 

Thank you for the mail the version of the connector was 1.4 and I just updated it to 1.10 but the result is still the same. There is nothing currently printing they all stay at pending. 

 

Is there anywhere I can find some information of what is wrong? Cause I haven't really seen any logs or feedback or so, but I just might be missing it.

 

Thank you again.

 

Kind Regards, 

Johny de Koning

Saurabh_Bansal's avatar
Saurabh_Bansal
Icon for Microsoft rankMicrosoft
Sep 10, 2020

Johny_de_Koning - we will really love for you to file a Azure Support ticket as per the link provided earlier, and help troubleshoot the issue.

    • CSanchez1285's avatar
      CSanchez1285
      Copper Contributor
      Sep 10, 2020

      Johny_de_Koning I would like assistance too this is really impacting my company now we have deployed a very large group of printers

      • Johny_de_Koning's avatar
        Johny_de_Koning
        Copper Contributor
        Sep 17, 2020

        CSanchez1285 The issue for us was that I removed the local printers from the machine with the Connector. And by doing that there is no connection from Azure to the printer (this goes through the connector). 

         

        As soon as I installed the printer again and waited a few hours for everything to sync it worked again. So now I am going to get a dedicated machine for the test where I just leave everything on. 

         

        If this doesn't solve the issue I suggest you raise a request.

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