Forum Discussion

Copper Contributor

Sep 07, 2020

Print Jobs not stable

Hi All, I am facing some trouble with getting Universal Print to work properly so I can enroll it to our organisation. The main issues I am facing are having to do with the actual printing ...

Saurabh_Bansal

Microsoft

Sep 08, 2020

Johny_de_Koning sorry to hear about your experience. What version of connector are you on? Is it same as the latest version on https://aka.ms/UPConnectorMSI?

If system continue to be unstable, I recommend you to reach out to Microsoft Support via Azure Support portal.

https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest

Thanks,

Saurabh

Johny_de_Koning
Copper Contributor
Sep 08, 2020
Saurabh_Bansal

Thank you for the mail the version of the connector was 1.4 and I just updated it to 1.10 but the result is still the same. There is nothing currently printing they all stay at pending.

Is there anywhere I can find some information of what is wrong? Cause I haven't really seen any logs or feedback or so, but I just might be missing it.

Thank you again.

Kind Regards,
Johny de Koning
- Saurabh_Bansal
  Microsoft
  Sep 10, 2020
  Johny_de_Koning - we will really love for you to file a Azure Support ticket as per the link provided earlier, and help troubleshoot the issue.
  - Johny_de_Koning
    Copper Contributor
    Sep 10, 2020
    Saurabh_Bansal
    
    I have raised a ticket thank you so far.