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Not all redeemed classes were included under the “Courseware Completions” criteria in MPN center
Hello Team, When comparing the data extracted from the MPN portal under the “Courseware Completions” criteria with the data available in the Microsoft Organizational Skilling Portal - Home, we noticed that several redeemed classes are not included. As a result, our Courseware Completions score appears to be incomplete, which may affect our renewal status. Examples of missing class IDs include: M3MGZ9 (SC-300), 54N235 (AZ-104), and others. In total, more than 15 classes are not reflected in our Courseware Completions score. I can share the two source files used for the comparison if they would help with the investigation. Could you please review this issue and advise on the next steps? Many thanks,Request for Hard-Copy Verification of Microsoft Certificates in Vietnam
Dear Microsoft Certification Support Team, I am writing to request assistance with the verification of my Microsoft certificates earned through Microsoft Learn and administered by Pearson VUE. My local government in Vietnam does not accept the online version of these certificates and requires hard-copy documentation issued by an authorized organization in Vietnam. Unfortunately, Pearson VUE has informed me they cannot provide this support. I would like to know: How I can obtain government-recognized hard-copy certificates for my existing Microsoft credentials. Whether Microsoft Vietnam or an authorized partner can issue such documentation without requiring me to re-enroll as a student. I appreciate your guidance on the next steps to ensure my certificates are properly recognized. Thank you for your support. Note: I have my personal account, not business so the link https://aka.ms/Credentials-Support not workingSC-500 - Where are the ALH Labs?
I just downloaded and reviewed SC-500 and Instructor Notes. It seems the ALH Providers are not offering LABs for this course. Some Labs show "BYOS". That is not deliverable. No one has free SCU or Copilot for Security Licenses on stock for training. Only slides, no exercises or only click thru simulations again. Please come on, not another one of that. Can anyone give a tip, where and how fully functional tenants for ALL (including the "expensive" copilot stuff) labs are available? Thanks for any help MarioLabs Issues - Rolling Updates
Hello all, We're working on ways to better update our partner ecosystem on issues with labs. Until we have a more sustainable and scalable solution, I will provide updates to this pinned thread. August 13 AZ-500 issue has been resolved. SC-500 labs will be delayed one week to August 21 (August 7th title plan says August 14 release) August 10 From Skillable for AZ-500: "A subset of labs in the below courses are currently impacted by an older VM SKU with limited availability. We have updated the labs under our control and have engaged Microsoft to have the content updated to a new SKU with more general availability." Our Microsoft labs team is aware of the issue and working on it. Will update here when I have more info. August 4 365 Defender Lab: Resolved AB-210, AB-250, and MB-230: Resolved July 29 Impact: 365 Defender Lab set to release 7/31. A bug is causing issues in activating the M365 Connector for the Security for AI service. User cannot proceed past trial activation window. Issue has been escalated, no time to resolution yet. Impact: AB-210, AB-250, and MB-230. Dynamics trial license issue, unable to redeem Sales license. Issue has been escalated, no time to resolution yet.
Question about Microsoft IT specialist certification, in relation to Coursera.
Please, bear with me, as it took me 3 hours just to get navigated here for help. I am taking IT courses with Coursera. I am not an IT professional...I am trying to change my career and my life. I was taking Googles IT Support Specialist course, but after 4 days of classes, I came across a major roadblock: Outdated information on their QwikLabs setup. The course was at least a year behind, the Demo on how to use Qwiklabs was seriously outdated, and Google has changed Qwiklabs into a "Pay to Create" gimmick that really doesn't work for anyone that is a Student, imo. $25+ to create a project, per project, and then 3 cents an hour while its running, can build up really fast. It was also changes and charges that Coursera was unaware of. So, how does this relate? I want to switch over to Microsoft IT Support courses and certification, but i want to make sure that its up to date, and that i won't run into another "out of the course" pay wall structure, because i really don't have that kind of money to throw around like that. It may not seem like a major deal to alot of people, but I am maintaining two households, on two continents, off one paycheck, and Im a kitchen employee...so Im sure alot of people can relate to how this is suddenly an issue. Can anyone verify how up-to-date that course is, from Microsoft, on Coursera? Im trying to change my life, and its already upsetting finding i wasted a weeks worth of effort.What is the proper way to join TSP?
My company joined MAICPP already. We also filled the TSP onboarding form. However, there is no email send to us. I cannot find any info from the Partner Center too. May I know what is the proper way to join TSP? Is there a website or email address to get in touch with support team?MCAPS Start for Partners Today (July 22)
Hi all - Reminder that MCAPS Start for Partners is happening today, July 22nd. This is great opportunity to hear where Microsoft is taking the partner ecosystem in FY27 and beyond. Even if you can't join live, register for the event so that you can review recordings at your convenience. MCAPS Start for Partners Home We'll recap important updates on the August Community Call. Dan
Questions on Partner Onboarding, PL-300 Training Workflow, Vouchers, and Certification Status
Hello, We are a new Microsoft Partner and we are about to deliver our very first training courses preparing for the PL-300 certification. To ensure our training session data is properly tracked and recorded by Microsoft, could you confirm if our planned workflow is complete? Here is our current process: Our MCT (Microsoft Certified Trainer) delivers the training to the learners, using the official Microsoft course material. At the end of the course, we send the course completion validation link to all learners (to help compute performance KPIs). We send the satisfaction survey via Metrics That Matter (MTM) (the link is sent to both the learners and the MCT). We issue exam vouchers to the learners. Specific Questions: Microsoft states that we must use the official Microsoft Learn content, which is freely accessible. Are we allowed to supplement this official material with our own custom training content and exercises for our learners? How does the voucher assignment process work on Pearson VUE? What specific information do we need to provide so that learners receive and can redeem them properly? We would like to offer our learners the option to finance this training through France's CPF (Compte Personnel de Formation). However, the certification file on France Compétences appears as inactive (RS5445). Is a renewal or re-registration planned for the French market? Can we publicly communicate our Microsoft Partnership (as a Training Services Partner) even if we have not yet reached the required KPIs listed in our Partner Center dashboard? Thank you in advance for your guidance and insights! Best regards,
FY27 TSP Community Call Thread
We'll use this thread to post updates for TSP Community Calls, including calendar invites to upcoming calls and links to post-call decks and recordings. Please note: decks and recordings of previous calls are kept on the Learning Resources site for 12 months in our Community Call collection. Files from the most recent Community Call take 1-2 weeks to land in the collection. New this fiscal: to be better prepared to present the information you want to hear, we've created a question intake form that we'll use to help plan the calls. Drop a question or some feedback and we'll take the information into account. https://aka.ms/TSPCallQuestions
