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Updated Recording Policy - Effective Immediately
Hello partners, We've spent the last few months collecting feedback to evolve our recording policy. Our goal is to open up opportunities for TSPs to record and distribute content to meet the learners where they are - which is not always live, instructor-led training. At the same time, we've aimed to strike the right balance by continuing to support MCTs to promote fair compensation and ensuring their perspectives remain integral to the process. Below you'll find the new recording policy, effective immediately. This language will be incorporated into our TSP Program Guidelines document on the Learning Resources site in the near future. We'll review this language on the June 24th Community Call. Please let me know if you have any questions. Updated Recording Policy Microsoft Training Services Partners (TSPs) are permitted to record, distribute, and otherwise monetize Microsoft training content in formats that best serve their learners, provided they meet the requirements below. Microsoft training content includes courseware, video, and other training materials developed by Microsoft. All training using Microsoft official content must be delivered by a qualified Microsoft Certified Trainer (MCT) in good standing. Official Microsoft content may only be recorded and delivered by MCTs operating through an authorized TSP. Unofficial or non-Microsoft training content may be recorded and delivered independently by an MCT without TSP affiliation. Partner Responsibilities and Content Governance TSPs are responsible for ensuring that all recorded training content remains accurate, relevant, and aligned to the latest Microsoft courseware and product updates. Microsoft will be reviewing TSP-produced content at the company’s discretion and may require the removal or discontinuation of recorded content that is determined to be outdated, misaligned with current learning objectives, or no longer representative of Microsoft technologies or guidance. KPI Eligibility Recorded training content, including on-demand or pre-recorded offerings, is not eligible for Training Services Partner Program Key Performance Indicator (KPI) credit. KPI attainment remains tied to live, instructor-led delivery that meets established program requirements for quality, interactivity, and learner validation. Privacy Compliance All recording, distribution, and commercialization of training content must comply with applicable privacy laws, contractual obligations, and Microsoft intellectual property policies. TSPs are responsible for obtaining appropriate consent from learners and MCTs participating in the recordings and ensuring lawful use and distribution of all recorded materials.New Training Services Partner Onboarding Update
Hello new TSPs. We are currently updating the onboarding process to provide better communications around process and timing. While we work to update, please send me a private message if you have completed the onboarding form and you are currently waiting on a response. I anticipate this workaround to last for a few weeks and for us to have a new process in place in January. Once the update is complete and the normal process resumes, I will delete this thread. Thanks, Dan
Learner Achievement Code Outlook Account Retrieval
Hello Members, Is there a way to retrieve the Microsoft Learn administrator Outlook account (find the email address) that was used for registering for Learner Achievement Code? Is it possible to check using the MPN Location ID or other details? Thank You2026 Training Services Partner of the Year Nominations Close July 7, 2026
Partner nominations for the 2026 Training Services Partner of the Year Award opened on June 1 and will close at 6 PM Pacific on Tuesday, July 7, 2026. This is an opportunity to highlight the innovation, customer success, and impact your organization delivers. Eligibility requirements: 1 or more Training Services Partner Solution Area badges as of June 1, 2026. Even if you do not qualify for the Training Services Partner of the Year Award, I encourage you to explore the site for other awards you may be eligible for, including other partner types, regional, and country awards. Blog announcement Awards site Guidelines doc for all awards (download) Nomination tool support / questions: potyasup@microsoft.com Public announcement of winners and finalists: November 11, 2026FY26 TSP Community Call Thread
We'll use this thread to post updates for TSP Community Calls, including calendar invites to upcoming calls and links to post-call decks and recordings. Please note: the folder linked after each call is a temporary repository while we wait to get the deck and recording uploaded to the Learning Resources site. These links expire after each subsequent call. Instead, you can find the last 12 months of call decks and recordings in our Community Call collection.
Metrics in Training Service Partner dashboard still shows not started
our TSP was on-boarded some months before, and it has now been more than some months since we started delivering training courses. We received the welcome email, completed all required formalities, and have delivered some trainings, and learners redeemed the achievement codes, and completed the surveys in MTM. All of these sessions appear correctly in, MTM surveys, and related dashboards. However, in Partner Center it still shows “Not Started.” Could you guys please review this and help us understand why the status has not updated? Thank you,
TSP enrolled but no Achievement Code access (no Request button visible)
Hello, Our organization has completed the Training Services Partner onboarding and Microsoft Learn Organization enrollment. Username: ArgosystemsEcuador Partner ID: 1160990 It has been more than 5 days since confirmation, and we are logging in with the correct Outlook Class Administrator account. However, the "Request Achievement Code" option is not visible in any Microsoft Learn course. Instead, we only see the training provider search interface. This suggests our account has not been properly enabled as a Microsoft Learn Admin. Could you please verify and complete the activation? Thank you.
Problem with PL-7008 Labs
We recently had a problem with the PL-7008 training course. In the latest Courseware Title Plan, the PL-7008 training course is listed as having Labs (ALH status in the Lab Hosting column) and not BYOS, but in the GoDeploy and Extrem offer labs, there are no license as shown in the screenshots below. What exactly is the situation with this course and where can we find the correct information ? Thank you
