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RESOLVED: October 30 Issue with Achievement Code Creation
November 3, 2025 Update: Achievement code requesting has resumed. There was an outage on October 30 - 31. If you're still experiencing the inability to generate achievement codes please 1) log out and log back in to Learn, and 2) clear your browser cache. If neither of those actions provides access, please send me a direct message with your name, company, and what email you're using to log into Learn with admin access. October 30 Update: we are receiving reports of new issues with missing achievement code buttons. The Microsoft Learn engineering team is investigating the issue. There is currently no ETA for a fix. I will provide updates on this thread as they become available. October 1 Update: If the achievement code button is still not working for you, please send me a direct message with your company name and the email address you're using to access the Learn Admin account. To send me a direct message, click on my name / icon. Please do not post personally identifiable information in the forum itself. Thank you. September 23 Update: the vast majority of partners have reported that they have regained access to achievement codes. However, based on some of the comments in this thread not everyone has seen a fix. First, please follow the steps regarding the hard refresh below. We have had some partners that said they still couldn't access codes after the fix and when we had them follow the refresh steps all was good again. If that still hasn't fixed the problem, I recommend creating a new admin account on Learn. You can find the documents for that here. Once you complete the process it takes about a day for the admin account to be provisioned. I know it's a workaround, but you should regain access quicker than if we wait for a fix on the old accounts. At the same time, I do want to report to the team those accounts that still cannot access so they can determine the root cause. Please send me a direct message (click on my name / icon from any post) and let me know the email address that you are using for Learn admin that still does not have access and approximately how long you've been using that admin account. I want to understand if this remaining issue is weighted toward newer users or those that have been leveraging achievement codes for a long time. Thank you. ____________ September 11 Update #2 : we have confirmed the reappearance of the achievement code button in handful of partner accounts. We are optimistic that this has been applied to all partner accounts but still want to gather data before we claim a total fix. Please check to see if your account has regained access to the achievement code button If you still do not see it, please try these steps Close all browser windows Open a new browser and go to https://learn.microsoft.com Sign in using your Outlook.com Class Administrator account Navigate to a course or learning path detail page Perform a hard refresh (Ctrl + F5) If it still does not work, please add a reply to this thread so that we can continue to evaluate any access gaps. September 11 Update: it is apparent that this achievement code outage is now impacting most, if not all, Training Services Partners. The engineering team is working to identify where and how the issue grew so that we can properly plan a fix. Based on my knowledge of the situation this is a fix that will come in days, not hours. I will continue to update this thread each business day until we get all achievement codes back online. September 5 Update: Engineering is progressing on a fix. The soonest we would see proper functionality is end of next week (around the 12th). I will provide an additional update then. August 27 Update: Engineering is working on this and the right people are involved. Not to get too into the weeds, but it's a database migration issue across two distinct teams. They understand the urgency, and I'll bring you more updates as soon as I receive them. August 14 Update: The issue has been identified. I do not yet have a time to resolution to share but will update here when I know more. August 8 Update: We are aware there is an issue with newly onboarded partners attempting to access achievement codes for the first time. We are working on the issue but do not currently have timing on a solution. I will update here when more information becomes available. Thanks.Solved3.5KViews10likes53CommentsHow do I know my company TSP status?
Does the Partnering Centre show the TSP status of a company once it has registered, and is there a way to verify this? Having received the confirmation email below and acted accordingly, can I begin delivering courses using an MCT with the appropriate competencies? This also leads to another question: is the first year of TSP admission primarily intended to build up the required metrics in the dashboard? Still albeit confused, even after going through a similar question in some other thread and onboarding information provided in the email below. Every pointer is much needed and appreciated please. Take note of below I have received the welcome email and acted accordingly: Welcome to the Microsoft Training Services Partner Program! Went through and created below where needed Register for Microsoft Learn Admin Access – Create a Metrics that Matter survey account – Register for Pearson Vue and ALH accounts –(still having issues creating one) Familiarize yourself with the TSP dashboard on Partner Centre Kind Regards Solomon UwagboleSolvedEduLLMSAIFeb 27, 2026Copper Contributor250Views0likes12CommentsAZ-900 - Correct Lab Usage?
Hello, The Courseware Title Plan Courseware Title Plan | Microsoft Community Hub lists Microsoft Learn as the correct source for labs for AZ-900. However, as some of us know, it was unceremoniously cut. What is the correct method for labs for this class now? Also my followup question which I feel like I have asked before but get a new answer each time- Can a TSP/MCT decide they dont want to use labs because it costs money? Or if a lab is listed in the title plan, are they expected to use it to be KPI eligible?Joshua_J_VELFeb 26, 2026Copper Contributor84Views0likes3CommentsFY26 TSP Community Call Thread
We'll use this thread to post updates for TSP Community Calls, including calendar invites to upcoming calls and links to post-call decks and recordings. Please note: the folder linked after each call is a temporary repository while we wait to get the deck and recording uploaded to the Learning Resources site. These links expire after each subsequent call. Instead, you can find the last 12 months of call decks and recordings in our Community Call collection.DanDonohueFeb 26, 2026Microsoft1.3KViews5likes13CommentsCourseware completions - Not updating
Hi Team, We've started using achievement code end of last year and other requirements of Training Service Partner. We can Exam Unit and MTM being updated as we progress but the achievement code even after they're being redeemed in each training are not getting updated. Please assist.tptFeb 26, 2026Copper Contributor89Views1like4CommentsTSP Courseware Completions not populating in Partner Center
Hi DanDonohue We are seeing an issue with TSP qualification data in Partner Center. Courseware Completions are not populating. Exam unit purchases and average response score are reflecting correctly. However, Courseware Completions remain at 0/1000, even though learners have redeemed achievement codes for Applied Skills. We would like clarification on the expected behavior of the Courseware Completions metric. First, are completions counted only for official Microsoft instructor-led courses mapped to a specific course ID, such as MS-900, with achievement code redemption. Second, should Applied Skills, Microsoft Learn modules, or other Learn-based achievements also contribute to this metric. Any guidance on whether this is expected behavior or a known issue would be appreciated. We can share screenshots if needed. Thank you, ZaibZaibQ11Feb 26, 2026Copper Contributor94Views1like6CommentsTSP Renewal – Can Purchase Option Be Available After Membership Expiry?
If a Training Services Partner did not purchase exam vouchers in the last 12 months and the renewal date is 18th February 2026, but they complete the other two requirements and purchased 200 vouchers in February 2026, the dashboard will update only next month. Since there is a 30-day grace period (also got expired), the membership may expire before the dashboard updates. In this case, once the data updates in March, can the partner still renew the membership? Will the purchase/renewal option still be available after expiry? Or do they need to follow a different re-enrollment process? Please advise.SrinivasRFeb 24, 2026Brass Contributor65Views1like4CommentsAchievement Code Request not available in UAE
Hi Team, we are facing issues in our UAE Region to create Achievement Codes for our classes next week. It is only in this region where we are missing the Achievement Code button at the moment. Other countries working well. Can you please immediately advise back if there are any issues or any workaround to solve this issue? Thanks for your support! DianaDiana805Feb 17, 2026Copper Contributor303Views1like6CommentsRenew Az-305
My AZ-305 certification recently expired because I missed the renewal window. I did not receive any renewal notification emails before the expiration, which is why I was unable to complete the renewal assessment in time. I would like to kindly request whether any additional time or an exception could be granted in my case. If this is not possible, I completely understand, but I would appreciate it if you could review my situation and advise on any available options.alibozFeb 10, 2026Copper Contributor112Views1like3CommentsSeeking Guidance & Partners for Promoting Microsoft TSP Training
Hello everyone, I’m exploring effective ways to market our Microsoft TSP (Training Services Partner) courses and would really appreciate insights from the community. If you have experience promoting Microsoft training offerings, I’d love to learn about recommended approaches, or useful resources that have worked for you. I’m also open to connecting with individuals or partners who support course marketing on a commission basis. If you have suggestions, guidance, or services you’d like to offer, please feel free to share. Your expertise would be greatly appreciated. Thank you in advance for your support. vk2150Views2likes0Comments
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