Forum Discussion
Surface Hub Infinite Loop
As of this morning all of our Surface Hubs that were on Fast Ring are entering an infinite loop starting with "Getting ready for the next session" which happens for about 30 seconds and then it reboots. Since we can't get into Start or Settings how can we roll back these updates?
JustinJacksonJust happened to me with a Surface Hub 84". Doing the "recover from cloud" right now. Used a USB stick to apply Mode 2 provisioning package. My Surface Hub 55" worked fine.
dfw_sec Yes, recovering from the USB Stick aalso helped out with our Surface Hub.
We only have one Surface Hub, but we are experiencing the same issue. Were you able to do something other than use the Surface Hub Recovery Tool to do a full reset?
- I've got the same issue.
I was able to recover using the Surface Hub Recovery Tool. Recovery really means full reset from a factory image which meant a lot of reconfiguration and updating. Our only need for the Windows Insider program was to use Teams before it was released for general use. I discovered Teams is now released and available in the app store as I was finishing the recovery. Recovery was a long process, but hopefully one I will not need to do again now that I can stay on the normal release cycle.
- cezarcretu
Microsoft
You can do the 3 rocker switch procedure to reset it. https://docs.microsoft.com/en-us/surface-hub/device-reset-surface-hub#recover-a-locked-surface-hub There is a known issue that is affecting all Insider Preview devices. This is still under investigation and until we have a fix, please reset the devices.Thanks for that...I found that "fix" on Friday. Please post an update if there is one.
Hi Cezar
Any update on this issue? Back after the break and need to know if I need to reset the hub or if the fix is now available.
Thanks.
I booted the Hub into safe mode and did a reset.
