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JustinJackson's avatar
JustinJackson
Copper Contributor
Dec 10, 2018

Surface Hub Infinite Loop

As of this morning all of our Surface Hubs that were on Fast Ring are entering an infinite loop starting with "Getting ready for the next session" which happens for about 30 seconds and then it reboo...
stickeltech's avatar
stickeltech
Copper Contributor
Dec 12, 2018

We only have one Surface Hub, but we are experiencing the same issue.  Were you able to do something other than use the https://docs.microsoft.com/en-us/surface-hub/surface-hub-recovery-tool to do a full reset?

  • Steve Ens's avatar
    Steve Ens
    Brass Contributor
    Dec 12, 2018
    I've got the same issue.
    • stickeltech's avatar
      stickeltech
      Copper Contributor
      Dec 13, 2018

      I was able to recover using the Surface Hub Recovery Tool.  Recovery really means full reset from a factory image which meant a lot of reconfiguration and updating.  Our only need for the Windows Insider program was to use Teams before it was released for general use.  I discovered Teams is now released and available in the app store as I was finishing the recovery.  Recovery was a long process, but hopefully one I will not need to do again now that I can stay on the normal release cycle.

      • changwangfua's avatar
        changwangfua
        Copper Contributor
        Jan 06, 2021

        HI, how long was your installation process? I've managed to install the latest update (https://docs.microsoft.com/en-us/surface-hub/surface-hub-2020-update) and now I'm still waiting for it to complete, the surface hub is still on the "Getting ready for the next session" window. Any suggestions pleasestickeltech 

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