SharePoint Online retention policy not working for Document Library

New Contributor

I have a SharePoint Document Library - DocA, I have setup an Information Management Policy to move items to the recycle bin on Created+1 Days.

I am using SharePoint online and have been waiting for the items to be deleted for well over a 10 days now. Could you please anyone help on this that why the job has not triggered?

 

 

Anyone help on this.

6 Replies

@Sangamesh Sajjan 

 

Hi, just to confirm, you have configured this for the library as below, correct?

 

Screenshot 2020-12-29 at 18.49.04.png

 

Also, this guide - https://support.microsoft.com/en-us/office/create-and-apply-information-management-policies-eb501fe9... shows that IM policies work on a weekly timer as shown below.

 

Screenshot 2020-12-29 at 18.52.47.png

 

Could you still be waiting for this to kick in?

@PeterRising 

Thank you for the response.

I have configured the retention policy for over more than 10 days. FYI - Configured per below image.SP Online Retention-1.JPG

 

Still the timer job has not kicked in. Please advice.

 

@Sangamesh Sajjan 

 

OK, these settings look correct, and I am testing this myself but may need to wait a while for some results.  In the meantime, I would recommend that you open a support ticket with Microsoft to see if they can advise further on this.

@PeterRising 

Thank you Peter for your time to provide inputs.

Sure I do.

 

Regards,

Sangamesh

@Sangamesh Sajjan 

 

After a couple of days I am seeing the same as you are, but I am obviously still very early on in the cycle of 5 days that is mentioned.

After extensive testing and work with Microsoft Premier Support, I was told that the fact that SharePoint retention policies of less than 7 days don't work is "Be-Design [sic] behaviour and there is nothing to little that we can do on this at the moment."

The admin portal allows you to create policies that are less than 7 days without any warning, and Microsoft documentation doesn't explain this. I was told to submit a UserVoice or a suggestion for an update to the technical documentation. I pushed back, as this is not a feature request but a hole in the product and documentation. The SharePoint expiration timer runs weekly so policies of less than 7 days are not expected to work. I submitted a UserVoice but the SharePoint UserVoice service has been eliminated.