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SteveHendy's avatar
SteveHendy
Brass Contributor
Sep 04, 2023
Solved

Lists webpart not working - no pictures

The pictures on the links are not showing.  I tried making a new page and adding the lists web part again and the same thing happens.

  • I just commented saying I have this exact issue at a client, and then I found the cause for our issue in the Service Health messages in the M365 admin center. 

     

    Users seeing a 'generic' icon when attempting to utilize Promoted Links lists
    SP674001, Last updated: September 8, 2023 at 8:15 AM GMT+2
    Estimated start time: September 7, 2023 at 6:26 AM GMT+2

11 Replies

  • EOlijve's avatar
    EOlijve
    Copper Contributor

    I just commented saying I have this exact issue at a client, and then I found the cause for our issue in the Service Health messages in the M365 admin center. 

     

    Users seeing a 'generic' icon when attempting to utilize Promoted Links lists
    SP674001, Last updated: September 8, 2023 at 8:15 AM GMT+2
    Estimated start time: September 7, 2023 at 6:26 AM GMT+2
    • SteveHendy's avatar
      SteveHendy
      Brass Contributor

      'next scheduled service update on Friday, September 8, 2023.' Are they saying it will fix itself soon?

       

      https://support.nhs.net/2023/09/microsoft-365-alert-service-degradation-sharepoint-online-users-seeing-a-generic-icon-when-attempting-to-utilize-promoted-links-lists/

      • EOlijve's avatar
        EOlijve
        Copper Contributor

        Yes, this should resolve itself when they push the update. Fingers crossed!

  • SteveHendy 

     

    Are you using Image in column in your SharePoint list which you are trying to show on site page using list web part?

     

    Or you are using JSON formatting in list to show the images in list view?


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    • SteveHendy's avatar
      SteveHendy
      Brass Contributor

      ganeshsanap neither its a webpart on a page, the webpart is called list.  Worked for years until recently.

      • ganeshsanap's avatar
        ganeshsanap
        MVP

        SteveHendy This is a same thing I mentioned - showing list web part on SharePoint site page.

         

        I am curious about how you are storing/showing images inside the SharePoint list or list web part. So that I can try the same at my end and see if I can reproduce this issue.

         

        Are you using Image column or Hyperlink/Picture column or any customization with JSON formatting? 


        Please click Mark as Best Response & Like if my post helped you to solve your issue. This will help others to find the correct solution easily. It also closes the item. If the post was useful in other ways, please consider giving it Like.

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