Forum Discussion

Brass Contributor

Sep 04, 2023

Solved

Lists webpart not working - no pictures

The pictures on the links are not showing. I tried making a new page and adding the lists web part again and the same thing happens.

SharePoint Online

EOlijve
Sep 08, 2023
I just commented saying I have this exact issue at a client, and then I found the cause for our issue in the Service Health messages in the M365 admin center.

Users seeing a 'generic' icon when attempting to utilize Promoted Links lists
SP674001, Last updated: September 8, 2023 at 8:15 AM GMT+2
Estimated start time: September 7, 2023 at 6:26 AM GMT+2

EOlijve

Copper Contributor

Sep 08, 2023

I just commented saying I have this exact issue at a client, and then I found the cause for our issue in the Service Health messages in the M365 admin center.

Users seeing a 'generic' icon when attempting to utilize Promoted Links lists

SP674001, Last updated: September 8, 2023 at 8:15 AM GMT+2

Estimated start time: September 7, 2023 at 6:26 AM GMT+2

SteveHendy

Brass Contributor

Sep 08, 2023

'next scheduled service update on Friday, September 8, 2023.' Are they saying it will fix itself soon?

https://support.nhs.net/2023/09/microsoft-365-alert-service-degradation-sharepoint-online-users-seeing-a-generic-icon-when-attempting-to-utilize-promoted-links-lists/

EOlijve
Copper Contributor
Sep 08, 2023
Yes, this should resolve itself when they push the update. Fingers crossed!
- justinyeh711
  Copper Contributor
  Sep 13, 2023
  EOlijve
  
  My work's Sharepoint online has the same issue. I went to the webpage referenced in the above thread (https://support.nhs.net/2023/09/microsoft-365-alert-service-degradation-sharepoint-online-users-seeing-a-generic-icon-when-attempting-to-utilize-promoted-links-lists/) and it says the next update is September 14th. That's tomorrow. Hopefully that will fix it.
  - SteveHendy
    Brass Contributor
    Sep 18, 2023
    Its working today. Don't know how MS broke it though.