Aug 09 2022 10:21 AM
Aug 09 2022 10:21 AM
We have the following page template.
Once we post the page, the image looks like this in the News web part.
Image shows up fine when we view the post in a new window. We have tried opening up the image in a new tab and refreshing and then refreshing the post. This solution no longer works.
Aug 09 2022 10:32 AM
Aug 09 2022 11:59 AM
@Bharath Arja Thank you for the note.
Cleared my cache and nothing changed. Image is not showing up in the New web part.
Any other thoughts?
Thanks in advance.
Aug 09 2022 08:24 PM
Aug 10 2022 12:01 AM
I have exactly same issue.
We are using "News" since the beginning, and suddently, the new ones are not showing the images.
Is affecting the main homepage site for all the users. If I go to the new, the image is showed correctly, but if I go to all content or if I try to open the image directly in a new tab it's not shown.
Aug 10 2022 04:05 AM
@Toni_Atienza If you are sure this isn’t a permissions issue (doesn’t look like it) or an issue with the browser cache, this looks like something you need to report to Microsoft with a support ticket.
Aug 10 2022 05:06 AM
@Susan Hanley I have found that the issue is with the .svg files. If files are .jpg or .png there is no issue at all, just with .svg
I have already openned a support ticket with Microsoft, but at least, I'm moving the missing files to .jpg format althought the quality of them is being reduced.
Aug 10 2022 05:19 AM
@Toni_Atienza That makes much more sense. There are definitely places where Microsoft has documented where you can’t use .svg images. I am not sure about image thumbnails, but that could very easily be the problem. I would ask the content authors to replace the images with .jpg or .png format images and see if the problems goes away.
Aug 10 2022 05:25 AM
Aug 10 2022 07:48 AM
@Toni_Atienza Thanks for update. It makes sense that the issue is isolated to .svg files. Most of the issues around svg files are related to their size. https://docs.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/picture-library-thumbna...
Aug 10 2022 09:44 AM
Aug 10 2022 11:01 PM
@kaz01 I have submitted the support ticket via Office365 admin console. I haven´t used any link.
Aug 11 2022 03:13 AM
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Aug 16 2022 10:54 AM
Thank you, all. Have gone ahead and reached out to MS support. Will post an update once a solution is found.
Aug 16 2022 04:36 PM
Aug 16 2022 09:17 PM