Forum Discussion
The Plan is missing or deleted
We are seeing an error on newly created groups when folks try to access the associated Planner board. Scenario, a group is created from Outlook. User goes to Planner, All Plans and sees the new Group/Plan. When they click on the Plan they get the following error message. Is this a bug? Are others experiencing this? We also are seeing this error for groups provisioned through the graph.
Hi there, if you are able to restore (if still in restoration period) the Office 365 group created (by default) by Planner, chances are you will recover your tasks and plan created. Hope that works for you the same it worked for me.
we have same problem. Is there any way to fix it? I can't delete these groups and create again.. Thanks
We are also experiencing the same issue. Is this new? Our group was created directly from Teams but when you go to add a new tab and select planner is says there's no plan to select. When you open planner from the web you can see the group but we get that same error message when trying to access it.
We opened a premier support ticket for this and Microsoft was able to replicate and they said are working with product group on this issue. I haven't heard anything outside of that. Our ticket is #12873839 if you create one and want to reference. This should probably be a Service Health advisory if wide spread but I haven't seen anything.
Thank you Erin. I have also created a premier support ticket with your ticket number attached to it. Our ticket number is #12900709 if anybody else wants to let Microsoft know that this is across multiple tenants .
There is a solution by restoring the Office 365 group created by Planner. See my original reply for more information.
I have the same issue, I have checked the audit logs and there is no record of a deletion or move. This is a serios concern escupham
If this is not an issue that is fixed how secure is Planner? If i am half way through a client programme and one morning I login to see its gone - not very reassuring.
Planner can download to excel - can it import?
- it’s like asking the wind - no replies or acknowledgement!
Come on MS answer us!!!- In the meantime, you can try Office 365 groups and security and compliance centre as per posts above.
- i have the same issue!! when i open planner in Google chrome, it seems to work. but not in edge!!! hope this works for you. let me know. why wont his work with Microsoft own recommended browser! not very reassuring!!
- I have same issue, any helppppppppp please 😞
All my team works including plan and schedule were thereSad to say that this is a long running problem.
I have had multiple conversations and also have a service ticket waiting.
It has been over the 30 period so the plan cannot be recovered.
I lost weeks worth of work.
Shame on Microsoft for having this last so long.
I suggest you get on help desk and do not let them get off the line until it is fixed.
Supposedly they have some way for a technical recovery.
Tekzar I found my answer here https://docs.microsoft.com/en-us/microsoft-365/admin/create-groups/restore-deleted-group?redirectSourcePath=%252fen-us%252farticle%252fRestore-a-deleted-Office-365-Group-b7c66b59-657a-4e1a-8aa0-8163b1f4eb54&view=o365-worldwide
magic link is: https://outlook.office.com/people/group/deleted
After restoring deleted group you can just go to the Planner related to the group.
The only thing missing - pictures attached to tasks, and users assigned.
In January 2023 I opened Planner in Edge as usual and I found that the plan I always work on said "The plan is missing or deleted". I panicked of course. So I opened the Planner mobile app and the plan was still there. So I did a full restart of the PC and once it reopened the plan was there again. Must have been some sort of authentication issue.
