Identity verification rejected (middle name mismatch) — can't contact support

Hello moderators,

Our Microsoft AI Cloud Partner Program enrollment has been rejected at the identity verification step, and I have no in-product path to resolve it or to open a support ticket. Requesting escalation to the Vetting team.

What happened:

- Submitted MAICPP enrollment on Sep 18, 2026 for a newly formed US entity.

- Identity verification was rejected for a name mismatch: my Partner Center account name did not include my middle name, while my government-issued ID does.

- The verified credential itself was issued successfully by the third-party ID verifier — the failure was the name comparison, not the ID check.

- I have since corrected the name on the account in my tenant so it matches the government ID exactly.

Current state on the Verification status page:

- Contact verification: Verified

- Identity verification: Not Verified — no Resolve or Fix now action available on the row

- Business verification: In Progress – Microsoft Action, ETA Sep 23, 2026 (not rejected)

- Overall: Not Verified, with the banner stating the account does not currently meet the requirements to pass verification

All required supplemental documents already uploaded: Georgia Certificate of Organization, IRS EIN letter, and the domain registration record for our primary contact email domain.

Why I am posting here rather than filing a ticket: the Partner Center support flow requires selecting a Workspace, and the dropdown returns no results — no workspace exists because the account never passed vetting. The Contact support links on the verification banner and the Legal info page do not produce a working request form either. I'm in a loop where the only escalation path appears to be blocked.

Ask: could a moderator please have Vetting re-trigger identity verification against the corrected account name? If the rejection is final and requires a different remediation, I would appreciate knowing specifically which field is failing so I can address it directly.

Happy to provide tenant ID, Seller ID, and the legal entity details by DM rather than posting them publicly.

Thank you.

Brian D'Arcy