Forum Discussion
BrianEQBR
Sep 18, 2026Occasional Reader
Identity verification rejected (middle name mismatch) — can't contact support
Hello moderators, Our Microsoft AI Cloud Partner Program enrollment has been rejected at the identity verification step, and I have no in-product path to resolve it or to open a support ticket. Requ...
JillArmourMicrosoft
Community Manager
Sep 21, 2026BrianEQBR Hello, this is not a support portal, you must submit a ticket to move forward. They aren't connected to this forum, and I am not connected to the support team or their systems. There is no triggering in the system or manual verification. I can only guide you to the right resources. You must go thru support ticket. Sorry I don't have better news for you. Good luck!
How to log a Microsoft support ticket without a partner account | Microsoft Community Hub