Dear Jill and Members,
I have been a Microsoft Partner for 10+ years now. In the past I never had any problems, and could renew membership offers year by year. Last year my address has changed and I decided to update my records. It took around 40 days, 10 uploaded documents, many support requests, community forum threads to get it sorted.
This year nothing has changed, but I am facing the same issue. I wanted to renew my Action Pack. I clicked renew and even got an order id: 2414116719 requesting for the payment. Next day the order was gone. What would have happened if I send the money?
After a while I figured out on the Legal info page that the "Employment verification" was rejected. No problem I thought, I will upload the invoice for my domain registration "dr-it.hu" for the year 2024. This is the domain I have registered for my account. This is what I uploaded last year as well, and finally got accepted. However I received the usual answer:
Hello, Thank you for providing additional documents to our team for account verification. Upon review, we identified that the documents do not match the information you entered for your account. Entity/ Domain If it is not possible to provide additional documentation, please update your domain to match any legal documents already provided or your official Company registration details. Thank you, Vetting Operations Support.
Why is that the same documents are not accepted this year, which were accepted after a 40 day struggle last year, because a different person checks it this time? Why is that every year I have a fear that my Partner account gets suspended/deleted. As I read through the posts, I am not alone with this problem.
Regards,
Tamas.
