I have been a Microsoft Partner for 10+ years now. In the past I never had any problems, and could renew membership offers year by year. Last year my address has changed and I decided to update my records. It took around 40 days, 10 uploaded documents, many support requests, community forum threads to get it sorted.
This year nothing has changed, but I am facing the same issue. I wanted to renew my Action Pack. I clicked renew and even got an order id: 2414116719 requesting for the payment. Next day the order was gone. What would have happened if I send the money?
After a while I figured out on the Legal info page that the "Employment verification" was rejected. No problem I thought, I will upload the invoice for my domain registration "dr-it.hu" for the year 2024. This is the domain I have registered for my account. This is what I uploaded last year as well, and finally got accepted. However I received the usual answer:
Hello, Thank you for providing additional documents to our team for account verification. Upon review, we identified that the documents do not match the information you entered for your account. Entity/ Domain If it is not possible to provide additional documentation, please update your domain to match any legal documents already provided or your official Company registration details. Thank you, Vetting Operations Support.
Why is that the same documents are not accepted this year, which were accepted after a 40 day struggle last year, because a different person checks it this time? Why is that every year I have a fear that my Partner account gets suspended/deleted. As I read through the posts, I am not alone with this problem.
I have exactly the same issue this month - been a partner for 10+ years with never having an issue. Microsoft quite simply do not care to even resolve the issue and it seems my business has been completely black listed now - I cannot do anything in the partner portal.
We have exactly the same problem. We don't get the bills the way Microsoft wants them. That can't be true? Only AI answers that do not lead to a solution. This is catastrophic customer service. We're mad as hell.
TamasP from their response it sounds like the paperwork you submitted doesn't match the name you have registered in your partner account. It has to match EXACTLY, down to the letter and "."
JillArmourMicrosoft thanks for your reply. I have uploaded a PDF of my company registration, and the verification has completed now. I am not sure whether because of this document, or by simply opening a support case.
My problem is(was) that the process is not clear, and there is no feedback what is wrong, or what is required.
Tamas, I second this, the requirements seem to be designed to confuse and change based on whoever seems to pick up your request.
I have been told 3 different things: - that your primary contact can't be an info.... or contact... style address. - to send business registration information - to send domain ownership information
None of which of course make sense in the context of 'employee verification'. Even if you send one of the requirements, it's likely you will then be asked to complete a different, previously unmentioned requirements, or simply rejected without any communication for days.
What is worse, at some point I even got an email that I got verified, so it's obviously a systems and people core issue in Microsoft.
For any prospective Partner member who is reading this I have nothing else to recommend but to stay clear from this whole farce at this point.
Resources
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Dear Jill and Members,
I have been a Microsoft Partner for 10+ years now. In the past I never had any problems, and could renew membership offers year by year. Last year my address has changed and I decided to update my records. It took around 40 days, 10 uploaded documents, many support requests, community forum threads to get it sorted.
This year nothing has changed, but I am facing the same issue. I wanted to renew my Action Pack. I clicked renew and even got an order id: 2414116719 requesting for the payment. Next day the order was gone. What would have happened if I send the money?
After a while I figured out on the Legal info page that the \"Employment verification\" was rejected. No problem I thought, I will upload the invoice for my domain registration \"dr-it.hu\" for the year 2024. This is the domain I have registered for my account. This is what I uploaded last year as well, and finally got accepted. However I received the usual answer:
Hello, Thank you for providing additional documents to our team for account verification. Upon review, we identified that the documents do not match the information you entered for your account. Entity/ Domain If it is not possible to provide additional documentation, please update your domain to match any legal documents already provided or your official Company registration details. Thank you, Vetting Operations Support.
Why is that the same documents are not accepted this year, which were accepted after a 40 day struggle last year, because a different person checks it this time? Why is that every year I have a fear that my Partner account gets suspended/deleted. As I read through the posts, I am not alone with this problem.
Regards,
Tamas.
","body@stringLength":"1921","rawBody":"
Dear Jill and Members,
I have been a Microsoft Partner for 10+ years now. In the past I never had any problems, and could renew membership offers year by year. Last year my address has changed and I decided to update my records. It took around 40 days, 10 uploaded documents, many support requests, community forum threads to get it sorted.
This year nothing has changed, but I am facing the same issue. I wanted to renew my Action Pack. I clicked renew and even got an order id: 2414116719 requesting for the payment. Next day the order was gone. What would have happened if I send the money?
After a while I figured out on the Legal info page that the \"Employment verification\" was rejected. No problem I thought, I will upload the invoice for my domain registration \"dr-it.hu\" for the year 2024. This is the domain I have registered for my account. This is what I uploaded last year as well, and finally got accepted. However I received the usual answer:
Hello, Thank you for providing additional documents to our team for account verification. Upon review, we identified that the documents do not match the information you entered for your account. Entity/ Domain If it is not possible to provide additional documentation, please update your domain to match any legal documents already provided or your official Company registration details. Thank you, Vetting Operations Support.
Why is that the same documents are not accepted this year, which were accepted after a 40 day struggle last year, because a different person checks it this time? Why is that every year I have a fear that my Partner account gets suspended/deleted. As I read through the posts, I am not alone with this problem.
Regards,
Tamas.
","kudosSumWeight":2,"postTime":"2024-05-22T23:49:05.947-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Verification","text":"Account Verification","time":"2024-05-22T23:49:05.947-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:4149705_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1084},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Dear Jill and Members, I have been a Microsoft Partner for 10+ years now. In the past I never had any problems, and could renew membership offers year by year. 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I have exactly the same issue this month - been a partner for 10+ years with never having an issue. Microsoft quite simply do not care to even resolve the issue and it seems my business has been completely black listed now - I cannot do anything in the partner portal.
We have exactly the same problem. We don't get the bills the way Microsoft wants them. That can't be true? Only AI answers that do not lead to a solution. This is catastrophic customer service. We're mad as hell.
TamasP from their response it sounds like the paperwork you submitted doesn't match the name you have registered in your partner account. It has to match EXACTLY, down to the letter and \".\"
JillArmourMicrosoft thanks for your reply. I have uploaded a PDF of my company registration, and the verification has completed now. I am not sure whether because of this document, or by simply opening a support case.
My problem is(was) that the process is not clear, and there is no feedback what is wrong, or what is required.
Tamas, I second this, the requirements seem to be designed to confuse and change based on whoever seems to pick up your request.
I have been told 3 different things: - that your primary contact can't be an info.... or contact... style address. - to send business registration information - to send domain ownership information
None of which of course make sense in the context of 'employee verification'. Even if you send one of the requirements, it's likely you will then be asked to complete a different, previously unmentioned requirements, or simply rejected without any communication for days.
What is worse, at some point I even got an email that I got verified, so it's obviously a systems and people core issue in Microsoft.
For any prospective Partner member who is reading this I have nothing else to recommend but to stay clear from this whole farce at this point.
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