11-06-2018 07:40 AM
11-06-2018 07:40 AM
I recently made a change to the Default sharing options in SharePoint/OneDrive via our 365 Admin Centre. And since then, whenever a user in our tenant attaches a OneDrive file to an email as a Sharing Link via the Recent Files button, the email sender gets an instant email response from Outlook saying "Your recipients couldn't be given access to the file" + [long GUID]. The sent email is still received, and the recipient is able to access the email. But getting the error message is making my users question whether the system is working (understandably).
The background to this is that it only started when I made change to the Default Sharing Settings in the SharePoint Admin Centre. The Default had previously been Anyone and I wanted to change that to Direct: Specific People. I am happy for users to still share files with Anyone, I just don't want it to be the Default option.
Side note: I feel that people are intending to share with a specific colleague but by defaulting to 'Anyone with a link' and then typing in the recipients name my users think they are sharing with just an intended colleague whereas actually they are sending a specific colleague an anonymous link, which is now set to expire after 3 days, where again the default was previously 'never'.
I logged a call with Support and the man who rang basically told me that the system was working correctly, and the 'fix' was to change the Sharing permissions in SharePoint/OneDrive to anything more restrictive than Anyone. But I don't want to restrict my users, just change the default option.
When I change the Sharing Settings to be more restrictive, Outlook no longer sends the Sender an email saying 'Your recipients couldn't be given access to the file'. But it seems to me that to get rid of this email I am limiting functionality from the sharing options.
Support sent me this link, but I fail to see how it explains my issue: https://docs.microsoft.com/en-gb/onedrive/manage-sharing?redirectSourcePath=%252farticle%252fee8b91c...
Happy to be told I am completely confused and this all makes total sense!
Hope this makes sense, Apologies if this is in the wrong community. It strikes me as an Outlook issue but it could just as easily be a OneDrive issue.
11-06-2018 11:48 AM
Which version of Outlook is that, which build? And have you tried to share the same file via OWA, any error messages there?
11-07-2018 01:49 AM
Thanks for replying. It's Outlook 2016 (downloaded via a 365 Business Premium account). The version is 1810 and the build is 11001.20074 C-t-R.
No problems just now when I shared the same file via OWA > Cloud Locations. I think the problem originates when attaching from files that are being synchronised locally. I just repeated the test with a file from a SharePoint library that I sync with OneDrive and I get the same error. I did the test yesterday with a file from SharePoint that I don't sync and I did not get the email error.
11-07-2018 10:23 AM
Well in any case, if you can reliably reproduce this issue, open a support case to get it investigated.
11-08-2018 01:52 AM
Thanks Vasil. As I mentioned I already logged a call with Support and was told my problem was fixed when they got me to change my Sharing Permissions from 'Most Permissive' to the next step down. My post here was because I don't see the connection between the Sharing Permissions and this email (though it does indeed stop the error email) and wanted some advice.
When I retain the Most Permissive settings in SP and OD Admin I only get the error email when sending from the Outlook client and synced libraries. Not from OWA or from the client when attaching from cloud-only locations.
Looks like I am opening another support call...
12-05-2018 04:47 AM
I have the same issue except people can't access the file either. Did you get anywhere with your second support call?