Mar 20 2022 08:07 AM
Left a job that I had email attached to home outlook account. Now I have new job with new o365 account. Office applications are now downloaded and under that new account except for Outlook.
I have created the account under Windows->Settings->Access Work or School Account. But at the same time, the new account does not show up under emails and accounts (attepmting to add gives error message "This Microsoft Account Doesn't Exist").
When I open Outlook - tries to have me log on to old account. I just hit cancel and it goes into Outlook without a connection. When trying to add a new account, error message "This email address has already been added".
I've actually uninstalled and installed outlook - still can't get new work email added to outlook without this error. Anyone have any ideas?
Mar 22 2022 06:37 AM
Mar 23 2022 11:37 AM
This basically got me to the same spot in outlook as File->Account->Account settings. I can get my personal live account (same as hotmail) as the primary. But trying to add my new company still gets the following error (even though I see no reference to that email in Account Settings.
Mar 24 2022 06:15 AM
Oct 25 2022 01:45 AM
@dude95
I had a similar issue. I had no visible email account for the removed email and I got an error when I tried to re-add the email account under File -> Add Account.
What I did was:
Go to File -> Office Account -> Switch Account -> Choose the old account(It was still accessible from here) -> Sign out -> Then re-add the account under File -> Add Account.
Hope this helps you and future readers.
Feb 24 2024 07:56 PM
@JesperKa
I actioned both the suggestions above related to cleaning the credential register as well as change the office account but the issue persisted. I had to log into the old Microsoft Account (OWA), thankfully it was accessible and under My Apps section remove the Outlook and Calendar apps. It instantly fixed the issue. Thanks.