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Outlook Password prompt disappears quickly

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dhendrix24
Occasional Contributor

Good morning everyone,

 

Over the past several months we've been experencing a very random issue where Outlook loses users credentials, and then when loading Outlook it prompts for the password, but goes away so quickly you don't have a chance to enter the password.

 

Steps we have taken to resolve the issues.

 

1. We've cleared credential manager on the system

2. Repaired office (both quick and online).

3. Created new Outlook profiles (including deleting the .ost file).

4. Uninstalled/reinstalled Office completely.

 

Most times it works itself out after a few days, but I don't get why this issue continues to happen.

 

Any helpful tips?

 

thanks in advance

8 Replies
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@dhendrix24 

 

There is a known outage from Microsoft which is still in effect.. 

User Impact: Users may be unable to connect to the Exchange Online service when using the Outlook client.

 

It started 7/31 - present. The workaround is to use Office online. We have few users report this issue as well.

 

Are you in a Hybrid setup or Office 365 Exchange online setup? 

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@Ash365 are they supposed to release a patch to fix the issue?

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@Ash365 I didn't see the last question.

 

We are Hybrid.

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Solution

@Ash365 I was able to resolve this issue by adding the following registry keys

 

 

Credit to this article also

https://superuser.com/questions/1349327/outlook-needs-password-but-dialog-box-disappears

 

  • HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, create a DWORD value named EnableADAL and set it to zero.
  • Under the same registry key, create a DWORD value named DisableADALatopWAMOverride and set it to 1
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I just want to say that we were stuggling with this issue in our Windows Virtual Desktop environment and this seems to resolved all our problems. Thanks for this post.
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We have the same problem on our new WVD system.

 

Outlook after day or 2 disconnects and says 'need password'.

 

We managed to go around by putting:"HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, create a DWORD value named EnableADAL and set it to zero." into users profiles.

 

We don't want to leave it like this as customer might want to switch to 2FA in the future and this will cause problems.

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@prelek Have you found any other solution to this issue?  We are having the same issue in a WVD environment and already have MFA enabled.

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Nope only fix I've seen is to use the one above. I've seen it about 4-5 times in the last month also.
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