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dhendrix24's avatar
dhendrix24
Brass Contributor
Aug 07, 2019
Solved

Outlook Password prompt disappears quickly

Good morning everyone,   Over the past several months we've been experencing a very random issue where Outlook loses users credentials, and then when loading Outlook it prompts for the password, bu...
  • dhendrix24's avatar
    dhendrix24
    Aug 16, 2019

    Ash365 I was able to resolve this issue by adding the following registry keys

     

     

    Credit to this article also

    https://superuser.com/questions/1349327/outlook-needs-password-but-dialog-box-disappears

     

    • HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, create a DWORD value named EnableADAL and set it to zero.
    • Under the same registry key, create a DWORD value named DisableADALatopWAMOverride and set it to 1
Smylez's avatar
Smylez
Copper Contributor
Apr 10, 2020

I had a client that kept having this same issue, even after I did every thing you did. What I found was going on is that she was logged into Outlook under one account and logged into OneDrive and other Office apps under another. Once I logged her out of the other account in OneDrive and the other apps and logged her back into those apps using the same account she used for Outlook the issue had resolved.

  • antvii's avatar
    antvii
    Copper Contributor
    Jan 04, 2022

    Inspired bySmylez .

    What worked for me with Outlook 365 and Office version 18.2110.13110.0 was:
    1. Close outlook.
    2. Open office app.
    3. Logout on office app
    4. Login again on office app
      • Opening outlook after this did not work, so closed it
    5. Click Outlook icon from the office app.
    -> Outlook shows "Connected to Microsoft Exchange" again and mails got updated.
    • Simbiot's avatar
      Simbiot
      Copper Contributor
      Feb 24, 2022

      For me, I was logged into Teams with a different account. Once I logged out of Teams and logged in with my primary account, my Outlook issued cleared up. I don't like that I don't have the flexibility to use Teams with a different account, but if I really need it, I can access through a browser. 

      • BH_SHAPE's avatar
        BH_SHAPE
        Copper Contributor
        Mar 11, 2022

        Simbiot 

        For staff that have Office 365 / Azure Active Directory - The modern auth plugin may not be installed / up to date.   Try run this on their profile and then relaunch Office.    

        if (-not (Get-AppxPackage Microsoft.AAD.BrokerPlugin)) 
{ 
	Write-Output "Adding Azure Active Directory Broker"
    Add-AppxPackage -Register "$env:windir\SystemApps\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Appxmanifest.xml" -DisableDevelopmentMode -ForceApplicationShutdown 
	Write-Output "OK!" 
} else {Write-Output "OK!"}

         This issue also affects systems running Office 365 / With Server 2019 in Terminal / Citrix  and must be added for each user profile. 

  • SarbjitSinghGill's avatar
    SarbjitSinghGill
    Copper Contributor
    Jul 15, 2020
    This worked for me. Had InTune, MS 365 corp and personal profiles etc.
    I just had to logout of the OneDrive and from MS Office apps and all went back to normal.

    Outlook reset the corp profile and had to sync again.

    Thank You Smylez

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