Apr 22 2023 11:07 PM
It is found that multiple computers upgraded to Outlook (version 2303 Build 16.0.16227.20202) do not respond when double-click the email. I uninstalled "Microsoft Edge WebView2 Runtime" to fix the problem, but soon the system automatically installs "Microsoft Edge WebView2 Runtime" again, and the problem is stuck in a loop. Windows 11 system cannot uninstall Microsoft Edge WebView2 Runtime
May 09 2023 12:19 AM
having the same problem, have you managed to solve your issue? @owenwang770
May 09 2023 01:28 AM
This issue may be related to the "Protected View" feature in Outlook.
When a message is opened in Protected View, double-clicking on a link or attachment in the message may not work as expected.
To disable Protected View in Outlook, follow these steps:
Please note that disabling Protected View may reduce the security of your email messages. If you decide to disable it, be sure to exercise caution when opening email attachments or clicking on links in messages from unknown or suspicious sources.
If disabling Protected View does not solve the issue, you can try resetting the Outlook views by following these steps:
If the issue persists, you may need to repair or reinstall Outlook.
I hope one of these suggestions helps you solve the problem!
Jun 22 2023 11:23 AM
We're having the same issue on about 10% of our workstations. Double-clicking a message or a contact does not open in a new window. The users are also reporting that double-clicking a word in Outlook to highlight it also stops working. Uninstalling webview2 causes the issue to go away...until it reinstalls itself. I've discovered that if you change Outlook to online only access (no cache or ost file) it works fine also (not a permanent solution). Microsoft has been helpful in trying to solve the issue. Most recently, they instructed me to patch Outlook to Build 16501.20210, but after a few hours the problem reappeared. It only affects Outlook. Double-clicking on anything outside of Outlook continues to work fine. As a work-around the users are highlighting the message or contact in the left column then hitting "Enter", and that opens both in a new window just fine. BTW, I've already tried all the usual; create a new profile, rebuild the cache file, etc. Also, this happens on various versions of Office - 2016, 2019, 2021 and 365
Sep 11 2023 02:14 PM
Did you ever manage to resolve this?
Experiencing the exact same thing with one of our users
Sep 11 2023 02:52 PM
@ScottJ2270 Sorry, did everything that Microsoft recommended doing, but it didn’t help. Our users have just been working around it by clicking on the item once to select it, then hitting the enter key to open it.
Sep 15 2023 06:25 AM
We resolved ours by whitelisting the msedgwebview2.exe and sysfer.dll in our antivirus (Symantec). @ScottJ2270
Sep 15 2023 10:10 AM
@KELYB Didn't think of trying that. We do use Symantec so I'll definitely give that a shot. Thanks.
Oct 27 2023 02:06 AM