Forum Discussion
outlook cannot double-click to open a message
It is found that multiple computers upgraded to Outlook (version 2303 Build 16.0.16227.20202) do not respond when double-click the email. I uninstalled "Microsoft Edge WebView2 Runtime" to fix the pr...
Having the exact same problem, but only when lightly double tapping on trackpad. Works on 95% of PCs at the office running the same version of Outlook, no issues with any other programs or anything. Based on the other responses in here it seems to be some kind of issue related to security/AV? We've tried all the potential fixes in here, as well as clean reinstalling the users computers but to no avail.
Hope it helps someone. But I figured out the solution to this problem, on my pc at least. The symptoms were the same as everyone was describing.
FIX - The emails I was opening (by double clicking), or composing a new email, it was going to a different monitor that does not exist.
It's a monitor that the app splashTop creates.
You can launch your display settings to see if this is your case, just in case you have a 'dummie' monitor where the emails were opening up on.
Hope it helps someone.
-Marvin
