Forum Discussion
owenwang770
Apr 23, 2023Copper Contributor
outlook cannot double-click to open a message
It is found that multiple computers upgraded to Outlook (version 2303 Build 16.0.16227.20202) do not respond when double-click the email. I uninstalled "Microsoft Edge WebView2 Runtime" to fix the pr...
MIManzano
Jun 26, 2024Copper Contributor
Hope it helps someone. But I figured out the solution to this problem, on my pc at least. The symptoms were the same as everyone was describing.
FIX - The emails I was opening (by double clicking), or composing a new email, it was going to a different monitor that does not exist.
It's a monitor that the app splashTop creates.
You can launch your display settings to see if this is your case, just in case you have a 'dummie' monitor where the emails were opening up on.
Hope it helps someone.
-Marvin
FIX - The emails I was opening (by double clicking), or composing a new email, it was going to a different monitor that does not exist.
It's a monitor that the app splashTop creates.
You can launch your display settings to see if this is your case, just in case you have a 'dummie' monitor where the emails were opening up on.
Hope it helps someone.
-Marvin