Forum Discussion
Introducing Scheduling poll in Outlook!
Nick Nigro Sullivan910 ph_ly
Yes, this is a known issue, i.e. when a user tries to use FindTime add-in to schedule a poll, they may run into this error/issue. FindTime engineering team is looking into it for resolution. A service incident (EX521435) has been published for impacted tenants, see below for details, if you haven't seen it yet in your M365 Admin center. Workaround is to use Scheduling poll feature in OWA.Update: This issue has been fixed.
EX521435: Exchange Online - Users can't schedule events in the Outlook desktop app using the FindTime add-inImpacted users get an error that states, "Sorry! FindTime could not load due to an unexpected error. Please try again." or "Sorry, we can't load the add-in". While we're working to remediate impact, affected users with access to Outlook on the web can use the Scheduling Poll feature to schedule meetings. See: Scheduling Poll articles - Microsoft Support for more info and share these with your users.
Current status: We're reviewing additional information, including the status of authentication components which facilitate user access to the add-in, conditional access policies related to FindTime add-in subscriptions and collecting additional service logs for further insight into how impact manifests to assist our investigation.
Microsoft
I created a support ticket but they are stumped too. It looks like the errors I am getting are very similar to the others that people are reporting here.
- AmirHaque-MSFTThe issue has been fixed.
- For what it's worth heres some additional information.
Findtime.microsoft.com use to redirect to https://outlook.office365.com/findtime/dashboard
Now internally / externally it gives an error "Too many redirects"
When this issue first started yesterday, I was getting a metric boatload of different errors after multiple attempts of retrying (During this time the outlook web access for scheduling polls still worked.)
"Sorry! - Findtime could not load due to an unexpected error. Please try again if this error persist please see our help page (hyperlink to a uservoice website: This uservoice instance is no longer available.)" Also included a reference ID
Another error was: "We couldn't retrieve your Findtime settings. Please close the add-in and try again. Please contact us (Same uservoice website) if the issue persist"
another error: "We couldn't retrieve time zone information. Press 'Ok' to try again. Please Contact us (Same uservoice website) if the issue persist"
Constantly mashing ok/retry actually would cycle through all three errors - eventually leading up to the final error (Or it working) - But refreshing / retesting on the same machine would give all of those experiences randomly.
We now all collectively get the add-in error "Sorry, we can't load the add-in. Please make sure you have network and/or internet connectivity, Click "Retry" once you are back online".
Since the Scheduling polls coming to outlook original message indicated Q2 2023 - my assumption is they are changing something on the back end to support moving to scheduling polls?
