Forum Discussion
Introducing Scheduling poll in Outlook!
Nick Nigro Sullivan910 ph_ly
Yes, this is a known issue, i.e. when a user tries to use FindTime add-in to schedule a poll, they may run into this error/issue. FindTime engineering team is looking into it for resolution. A service incident (EX521435) has been published for impacted tenants, see below for details, if you haven't seen it yet in your M365 Admin center. Workaround is to use Scheduling poll feature in OWA.Update: This issue has been fixed.
EX521435: Exchange Online - Users can't schedule events in the Outlook desktop app using the FindTime add-inImpacted users get an error that states, "Sorry! FindTime could not load due to an unexpected error. Please try again." or "Sorry, we can't load the add-in". While we're working to remediate impact, affected users with access to Outlook on the web can use the Scheduling Poll feature to schedule meetings. See: Scheduling Poll articles - Microsoft Support for more info and share these with your users.
Current status: We're reviewing additional information, including the status of authentication components which facilitate user access to the add-in, conditional access policies related to FindTime add-in subscriptions and collecting additional service logs for further insight into how impact manifests to assist our investigation.
- AmirHaque-MSFT
Microsoft
Hi Jessica - Can you please elaborate a little on how utilizing the poll scheduling workflow in FindTime was easier for you compared to the new experience? That'd help in better understanding yuor feedback, thank you!It won't let me attach pictures. Can I email you bc this is not going to let me show it.
When I'm trying to start a poll and select times I want attendees to vote. The options to select times are not in order and you have to scroll back and forth to add times bc it only shows the times when all the attendees are "available" but I need to select those time anyway. Why would you change it to be MORE difficult?
This is the new way when I receive people's votes. It is so unorganized. Why would you change it to be more disorganized?
Below is the old(better-FindTime) way what it looked like when people voted. All the dates and times were nicely organized and was easier to scroll down and see when everyone is available.
I used FindTime multiple times a day for my job and need to record the times fast and it was so easy to select times and see the replies. Why was it changed when it is clearly a downgrade? Is there anyway I can have the old format back?
I'm going to look for other poll services because it is so difficult to use. 😞
Why was it changed?!
- I completely agree. Findtime UI much better. The findtime view of all the votes is extremely useful and the heatmap / availability view when scheduling as well.
