Hyperlinks don't open on Outlook web

Question

Hi,&nbsp;I have seen some problems when one send a e-mail with hiperlink containing links to my intranet and I have tried to open it, but this hiperlink doesn't open, the messagem is like a"not found this page", however when I have opened the same link on Microsoft Outlook it open.In this case, when I try to open it on Outlook Web, Outlook redirect including some information after the real link like this "&amp;CT=XXXXXXXXXX&amp;OR=OWA-NT&amp;CID=8f097e1b-8E8483-1078-a048-xxxxxxxxxxx".The result is "errorpage.aspx?requestUrl="&nbsp;In the other hand, if I try it on Microsoft Outlook is ok.&nbsp;&nbsp;

robertsparnaaij · Answer

Milena Mocci&nbsp;
Make sure that this is being done by a Global Admin or someone else with the necessary rights. Also note that it requires a specific license to tweak the default policies.
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The direct link would be;&nbsp;https://protection.office.com/safelinksconverged
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For more info, also see;&nbsp;https://docs.microsoft.com/en-us/office365/servicedescriptions/office-365-advanced-threat-protection-service-description

robertsparnaaij · Answer

Milena Mocci&nbsp;
That is the Safe Links feature of Advanced Threat Protection (ATP). Your Office 365 administrator can set exclusions for certain URLs which are not available via the Internet.
See:&nbsp;Set up Office 365 ATP Safe Links policies

milena mocci · Answer

Hello&nbsp;RobertSparnaaij&nbsp;&nbsp;I followed your instruction, but when I entered in this address&nbsp;https://protection.office.com/threatpolicy, I didn't see the Safe URL. I don't know if there is another configuration where I can verify it.

bill blais · Answer

Milena Mocci&nbsp;We also noticed this starting the afternoon of 7/18, about 7 hours before Microsoft sent the notice about "New Feature: Outlook on the web - new cloud doc sharing experience" being rolled out. The coincidence feels far too strong, given that we also saw the 'shared file link as name' functionality happening earlier that day, as well.&nbsp;Pasting any intranet link (to a file, site or page) via the browser now shows a small spinning circle as it processes, before the link is rendered (non-intranet links are entirely unaffected). Files are converted to the name as the announcement describes, while all other intranet links appear unaffected to all checks (hovering to see the URL, editing the link, etc.). However, they get the appended collection of URL parameters when clicked. NOTE: This is only via the new Outlook on the web -- not the 'older' web version, not the phone app and not the desktop version, all of which render fine.&nbsp;The issue is that the new Outlook web appends the parameter string you mentioned to ANY intranet (SharePoint/OneDrive) link, regardless. Unfortunately for non-files, there is no initial "?" included to tell the browser that the main URL is done and the parameters are separate. If you manually add the "?" to the end of an intranet link, it works fine for all users, but this is obviously not an optimal workaround.&nbsp;RobertSparnaaij&nbsp;Thanks for the info. Any idea if this is in any way connected to cloud sharing experience referenced in the aforementioned notice from Microsoft on 7/18?&nbsp;

milena mocci · Answer

RobertSparnaaij&nbsp;I couldn't get to found these options about Safe URL. We don't pay for these protections, I can't configure it. My user is a global administrator. I don't have any idea how I can start to solve this.&nbsp;&nbsp;&nbsp;

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Hyperlinks don't open on Outlook web

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