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Vincenzo Annunziata's avatar
Vincenzo Annunziata
Iron Contributor
Nov 02, 2016

Categories in OWA

In Outlook desktop I can use the Categories (colours and descriptions) and I can create "Smart Folders" that grouped messages for category. In OWA I can assign a category, I can manage the categorie...
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office 365
outlook on the web
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Vincenzo Annunziata's avatar
Vincenzo Annunziata
Iron Contributor
Nov 03, 2016

Thank you for the information, but I am working on Outlook 2016 and not with the importation!


OK, I have tried it, yesterday, with Office Insider Fast v. 15.28 and today with the 15.29

I have to open a ticket in my tenant or I have to write via Outlook with a report of the problem ??!!!

Victor_Ungureanu's avatar
Victor_Ungureanu
Icon for Microsoft rankMicrosoft
Nov 03, 2016
I understood that you are not importing or migrating anything. I gave you that info because there is an important part there, "Outlook 2016 for Mac uses the Master Category List (MCL) that is stored on the Exchange server to synchronize the category names and colors".

What this means is that the categories visible in Outlook for Mac are the same ones as those visible in OWA, so you should be able to apply then using one client and see them in the other client, unless there is a synchronization issue.

  • Vincenzo Annunziata's avatar
    Vincenzo Annunziata
    Iron Contributor
    Nov 03, 2016

    I have followed instrucions at

    https://support.office.com/en-us/article/I-m-not-receiving-email-or-other-items-in-my-Exchange-account-in-Outlook-2016-for-Mac-d47b51ce-e0ee-4c5f-bbc3-e0b98dec39e9

    BUT without success.

     

    I have tried to find in the OWA site the messages with category:="_Vari Category", no results.

    In Outlook for Mac I have tried to filter for category "Blue Category", no results.

     

    I am waiting for a technical support.

  • Victor_Ungureanu's avatar
    Victor_Ungureanu
    Icon for Microsoft rankMicrosoft
    Nov 03, 2016
    You're welcome.

    My opinion is that the sync issue might be caused by Outlook for Mac, not OWA. You could try the following steps (https://support.office.com/en-us/article/I-m-not-receiving-email-or-other-items-in-my-Exchange-account-in-Outlook-2016-for-Mac-d47b51ce-e0ee-4c5f-bbc3-e0b98dec39e9):

    Cause: Items from an Exchange account are stored in the Outlook cache. If this cache becomes corrupted, it may cause synchronization problems with the Exchange server.
    Solution: Empty the cache in Outlook so that Outlook can download all the items from your Microsoft Exchange account again.

    CAUTION: The following procedure deletes any information that is not synchronized with the Exchange server, including your contacts' mail certificate. Emptying the cache replaces the contents of the folder with the latest items from the Exchange server. Before emptying the cache, you may want to ensure that your Outlook information is backed up.

    1. Make sure that your computer is connected to the Exchange server.
    2. In the navigation pane, Ctrl+click or right-click the Exchange folder for which you want to empty the cache, and then click Properties.
    3. On the General tab, click Empty Cache.
    4. After the folder is empty, Outlook automatically downloads the items from the Exchange server.
  • Vincenzo Annunziata's avatar
    Vincenzo Annunziata
    Iron Contributor
    Nov 03, 2016

    OK, thanks.

    there is a synchronization issue.

    I will open a ticket in my tenant for OWA...