Forum Discussion

Copper Contributor

Aug 10, 2020

Adding two accounts with the same address to Outlook

I recently got an Office 365 account from my workplace, but it's not connected with our Exchange account. This means when I log in at micorosoftonline.com with my Office 365 account, I can't see any ...

exchange

office 365

outlook for windows

PeterRising
Aug 11, 2020
SarahPohl

If that is the case then you are in the hands of your Administrators then I'm afraid. It may be that they have a good reason for configuring things this way for the time being. Have you explained to them the impact of this issue? I am presuming you will have.

PeterRising

MVP

Aug 10, 2020

SarahPohl

It sounds very much like you have separate on-premises and cloud identities in your organisation, resulting in one for mail, and the other for Teams. Are you the Administrator in your organisation please?

SarahPohl
Copper Contributor
Aug 11, 2020
PeterRising That is correct, and no, I am a simple user, not an admin. They made it clear that this is on purpose as well.
- PeterRising
  MVP
  Aug 11, 2020
  SarahPohl
  
  If that is the case then you are in the hands of your Administrators then I'm afraid. It may be that they have a good reason for configuring things this way for the time being. Have you explained to them the impact of this issue? I am presuming you will have.
  - SarahPohl
    Copper Contributor
    Aug 11, 2020
    PeterRising Thank you for the clarification. I was hoping - since I can add both accounts to Outlook mobile - that there would be a way for the desktop version as well.