Forum Discussion
Recurring Login Screen for OneDrive for Business
Hello, I have a few colleagues that complain thta the OneDrive for Business login screen keeps appearing despite how many times they successfully log in. Have you also had experience with this or a s...
Did you have any luck finding a solution? Still experiencing this for a number of users.
I opened up a OneDrive support ticket by right-clicking icon in the system try and selecting "Report a problem".
The solution they gave me was to delete the personal OneDrive folder at c:\users\<username>\OneDrive. I found that just by trying to open the empty folder prompted me to login. So I am thinking that some normal system processes, e.g. virus scan, may be touching the folder and thus triggering the login prompt. So I have deleted the folder and will monitor over the next few days to validate if the periodic OneDrive personal prompt does not come back again.
BTW using the "Report a problem" has been a mixed bag. After getting the initial email that they received is issue a few days later I get an email saying that I haven't responded to their suggestion. It can take a few tries before they actually respond with the solution they try. Either this ticketing system has an issue or my solution emails are not getting delivered. But not getting the initial solution emails has been consistent so I think it's an issue on their side.
The solution they gave me was to delete the personal OneDrive folder at c:\users\<username>\OneDrive. I found that just by trying to open the empty folder prompted me to login. So I am thinking that some normal system processes, e.g. virus scan, may be touching the folder and thus triggering the login prompt. So I have deleted the folder and will monitor over the next few days to validate if the periodic OneDrive personal prompt does not come back again.
BTW using the "Report a problem" has been a mixed bag. After getting the initial email that they received is issue a few days later I get an email saying that I haven't responded to their suggestion. It can take a few tries before they actually respond with the solution they try. Either this ticketing system has an issue or my solution emails are not getting delivered. But not getting the initial solution emails has been consistent so I think it's an issue on their side.
