Forum Discussion
".tmp.driveupload"
It appears to be related to the synchronization process where the autosave feature gets disrupted, leading to files being saved temporarily in a different location. Here are several steps you can take to troubleshoot and hopefully resolve this problem:
1. Update OneDrive and Office Applications
Ensure that both OneDrive for Business and your Office applications are up-to-date.
- Update OneDrive:
- Click the OneDrive icon in the system tray.
- Go to Help & Settings > Settings > About and click Update OneDrive if an update is available.
- Update Office Applications:
- Open any Office application (e.g., Word).
- Go to File > Account > Update Options > Update Now.
2. Check OneDrive Sync Settings
Make sure OneDrive is correctly set up to sync your files.
- Open OneDrive Settings:
- Click the OneDrive icon in the system tray.
- Go to Help & Settings > Settings > Account.
- Ensure your OneDrive account is properly linked and there are no sync issues.
- Check Sync Folders:
- Ensure the folders you expect to sync are selected.
- Go to Help & Settings > Settings > Account > Choose folders and make sure the relevant folders are selected for syncing.
3. Reset OneDrive
Resetting OneDrive can often resolve sync issues.
- Reset OneDrive:
- Press Win + R to open the Run dialog.
- Type %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and press Enter.
- Wait a few moments for OneDrive to reset. If it doesn’t restart automatically, you can manually start it by typing %localappdata%\Microsoft\OneDrive\onedrive.exe in the Run dialog.
4. Check File Paths and Names
Sometimes, issues can arise due to long file paths or special characters in file names.
- Ensure that file paths are not excessively long.
- Avoid using special characters in file names.
5. Configure Autosave and File Collaboration Settings
Make sure that Autosave is correctly configured and that file collaboration features are properly set.
- Check Autosave:
- Open the document in Word.
- Ensure that the Autosave toggle in the upper-left corner is turned on.
- Check File Collaboration Settings:
- Go to File > Options > Save.
- Ensure that AutoRecover and Autosave options are enabled.
- Go to File > Options > Advanced and scroll down to the Save section to ensure collaboration options are properly set.
6. Clear OneDrive Cache
Clearing the OneDrive cache can sometimes resolve syncing and saving issues.
- Navigate to the OneDrive cache directory: C:\Users\[Your Username]\AppData\Local\Microsoft\Office\16.0\OfficeFileCache.
- Delete the contents of the OfficeFileCache folder. (Make sure to close all Office applications before doing this.)
7. Check for Conflicting Applications
Ensure that no other applications are interfering with OneDrive.
- Disable any third-party antivirus or firewall temporarily to see if it resolves the issue.
- Check if any backup software or other sync tools are conflicting with OneDrive.
8. Re-link OneDrive Account
Try unlinking and then re-linking your OneDrive account.
- Unlink OneDrive:
- Click the OneDrive icon in the system tray.
- Go to Help & Settings > Settings > Account > Unlink this PC.
- Follow the prompts to unlink.
- Re-link OneDrive:
- After unlinking, restart your computer.
- Open OneDrive and sign in with your Microsoft account to re-link.By following these steps, you should be able to troubleshoot and potentially resolve the issue with OneDrive for Business and the ".tmp.driveupload" folder.
The text and steps were edited with the help of AI.
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