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Stijn Wauters's avatar
Stijn Wauters
Copper Contributor
Dec 21, 2016

onedrive 17.3.6743.1212 duplicate file issues

Hi,

 

I have multiple pc's with onedrive 17.3.6743.1212 installed.

On those pc's, I have some issues reported with files that get duplicated and extended with the pc name.

I see this only with word, excel and outlook items at this moment, and only on document libraries of team sites (next to onedrive this is the only functionality we are using at the moment).

 

How do I troubleshoot this?

 

example:

filename.docx

filename_pc_xx.docx

filename_pc_xx_pc_xx.docx

filename_pc_xx_pc_xx_pc_xx.docx

....

and this goes on until onedrive throws an error that the filepath is too long and crashes.

 

Kind Regards

 

Stijn

9 Replies

  • That should happen when there is a conflict, i.e. several users trying to save a different copy of the same file.

    Such behavior is determined by the attached setting (in Italian).

     

    • Vincenzo Annunziata's avatar
      Vincenzo Annunziata
      Iron Contributor

      Ciao Salvatore. I saw the attach in Italian :-) I am Italian too. 

      That picture refer to the Windows version. Uhm... in the Mac version there isn't the tab Office.

      Microsoft told that the two version will be equal, but not in this case.

      Someone know about this function for Mac?

      Thanks

      • Salvatore Biscari's avatar
        Salvatore Biscari
        Silver Contributor

        Ciao Vincenzo. Io non ho il Mac, quindi non ti posso aiutare. Mi dispiace...

    • Stijn Wauters's avatar
      Stijn Wauters
      Copper Contributor
      I found these settings already, before sync started I disabled the top option.

      Duplicate files keep showing though (multiple users).
      • Salvatore Biscari's avatar
        Salvatore Biscari
        Silver Contributor

        Disabling the top option (i.e. "Use Office 2016...") disables coauthoring, hence increasing chances of conflicts in case of concurrent access by multiple users, which is what is apparently happening...

        Out of curiosity, why did you disable the top option?