Forum Discussion

Iron Contributor

Feb 22, 2017

Recurring Login Screen for OneDrive for Business

Hello, I have a few colleagues that complain thta the OneDrive for Business login screen keeps appearing despite how many times they successfully log in. Have you also had experience with this or a s...

office 365

OneDrive for Business

Sync

Bruce Weatherford

Brass Contributor

Feb 23, 2017

I have noticed this as well and for me I think it's because OneDrive is starting up in "personal" mode. Apparently, it's in the system startup to run the batch file named OneDrivePersonal.cmd which sits in the same directory as OneDrive.exe (%localappdata%\Microsoft\OneDrive). That batch file runs the command below.

start %LOCALAPPDATA%\Microsoft\OneDrive\OneDrive.exe /client=Personal

I have only recently noticed this so wonder if it's relatively new? When it's been run you can also see a grey OneDrive cloud in your system tray, indicating it's waiting for someone to sign in using their personal account. For me this sits alongside the blue (without the white outline) cloud that indicates I've signed into OneDrive with my Office 365 account. See my figure below where my OneDrive for business is in the middle of sync, which it often does for no reason.

I am definitely interested to hears other's thoughts. I am running the latest build 17.3.6743.1212.

Thanks, Bruce...

Peter Mcdermott

Iron Contributor

Feb 23, 2017

Hi Bruce,

You hit the nail on the head. It looks like her machine was running the One Drive Personal and One Drive for Business applications side by side. I ran the installer from the Help dialog to ensure she had the latest version and it appears to be working fine right now.

Here's the link: https://support.office.com/en-us/article/Get-started-with-the-new-OneDrive-sync-client-in-Windows-615391c4-2bd3-4aae-a42a-858262e42a49

Michael M. McIntyre
Copper Contributor
May 15, 2017
This did the trick for me. Thanks for sharing, Peter.
Bruce Weatherford
Brass Contributor
Feb 23, 2017
Hi Peter Mcdermott I didn't quite understand what you did to fix the problem, would you mind expanding? To my knoweldge there doesn't seem to be antyhing you can really do to stop it from prompting the user to log into the personal OneDrive unless you remove that entry from the startup?
- Peter Mcdermott
  Iron Contributor
  Feb 23, 2017
  Hi Bruce Weatherford,
  
  I opened the control panel to the OneDrive personal tool and disabled 'Start OneDrive automatically when I sign in to Windows' and also had the user run the installer to ensure we had the most up to date version. I have them restarting now to ensure that the login message no longer pops up. I'll let you know what we find out...
  
  EDIT: This did not work. I just noticed that the user had a "OneDrive" personal folder in their libraries, so I deleted that. Let's see what happens...