Forum Discussion
OneDrive - Synchronisation issues SharePoint document libraries
Thanks Steven Wicks and Ryan Cracknell sharing your experiencies of sync issues with Sharepoint document libraries.
Our Finance department (~40 users) has already SPO site in use and now they were thinking syncing some of the document libraries to their laptops, but now reading your experiences I am little worried about the strange sporadic issues we might face.
With the old sync client we had some very nasty cases of sync errors/problems and it took long hours to fix the issues and recover the important files. Since then we have advised our users in our company that SPO document libraries should not be synced ("For online use only"), but syncing private ODfB library is ok.
Teemu Strand I understand your hesitation. We have had it a lot recently and the sync client isn't the fastest at resyncing a lot of files which is rather frustrating.
We only have 2 users who are currently having the biggest issue with OneDrive. However they probably do the most in terms of sharing a single SPO library. The problem is if a sync drops out on one of their machines and they don't notice, it becomes a very messy and time consuming process trying to match up the most recent files from each.
We have tried to push the 'Online only use' but they really don't get on well with accessing everything via a web browser. Only today I have just had one of them call with an issue where a handful of new files they have created on their machine are just sat there in the 'Processing' stage and have been since 08:00 this morning. I can understand their frustration but I have no answer for them other than 'Just leave it running and it will update . . . eventually' But I have no reason to give them of why this is the case.
Generally OneDrive for Business drives have been ok. They have dropped out but due to the fact that really only one user is using them the chances of files mismatching are small. However shared SharePoint libraries are a mine field of problems when synced to multiple machines and users.
My next step was to start using Windows 10 1709 which allows the use of 'Files on demand' in OneDrive rather than having to sync everything straight off. At least with this users are only downloading files they use so if a sync problem occurs it will only effect a small amount of files, in theory. (fingers crossed)