Outlook Navigation Pane Shortcuts

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New Contributor

I have a user that uses Outlook Navigation Pane shortcuts extensively. On Monday 1/7/19 his shortcuts disappeared. Is there a way to recover these or a location they are saved in for future reference?

4 Replies
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Hi Micah_Bailey90,

The shortcuts should be contained, in Windows 10, in an XML in located here -

C:\Users\<YourUserAccount>\AppData\Roaming\Microsoft\Outlook

The list may still be there. Hope that helps and answers your question.

Best, Chris

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I have looked for an XML file there. The user in question does not have one. Is it possible that an Outlook update erased it or something?

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Could very well be. If you rebuild the Outlook profile it should repopulate with another XML

Best, Chris
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I have the same problem.
I am using
Version 1908 (Build 11929.20254 Click-to-Run)
Every day I lose yesterdays newly built shortcuts in the Outlook Navigation Pane ShortCuts