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Micah_Bailey90's avatar
Micah_Bailey90
Copper Contributor
Jan 09, 2019

Outlook Navigation Pane Shortcuts

I have a user that uses Outlook Navigation Pane shortcuts extensively. On Monday 1/7/19 his shortcuts disappeared. Is there a way to recover these or a location they are saved in for future reference...
office 365
ChrisHoardMVP's avatar
ChrisHoardMVP
MVP
Jan 09, 2019

Hi Micah_Bailey90,

The shortcuts should be contained, in Windows 10, in an XML in located here -

C:\Users\<YourUserAccount>\AppData\Roaming\Microsoft\Outlook

The list may still be there. Hope that helps and answers your question.

Best, Chris

  • Micah_Bailey90's avatar
    Micah_Bailey90
    Copper Contributor
    Jan 10, 2019

    I have looked for an XML file there. The user in question does not have one. Is it possible that an Outlook update erased it or something?

    • ChrisHoardMVP's avatar
      ChrisHoardMVP
      MVP
      Jan 10, 2019
      Could very well be. If you rebuild the Outlook profile it should repopulate with another XML

      Best, Chris

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