Forum Discussion

Copper Contributor

Jan 09, 2019

Outlook Navigation Pane Shortcuts

I have a user that uses Outlook Navigation Pane shortcuts extensively. On Monday 1/7/19 his shortcuts disappeared. Is there a way to recover these or a location they are saved in for future reference...

office 365

ChrisHoardMVP

MVP

Jan 09, 2019

Hi Micah_Bailey90,

The shortcuts should be contained, in Windows 10, in an XML in located here -

C:\Users\<YourUserAccount>\AppData\Roaming\Microsoft\Outlook

The list may still be there. Hope that helps and answers your question.

Best, Chris

Micah_Bailey90

Copper Contributor

Jan 10, 2019

I have looked for an XML file there. The user in question does not have one. Is it possible that an Outlook update erased it or something?

ChrisHoardMVP
MVP
Jan 10, 2019
Could very well be. If you rebuild the Outlook profile it should repopulate with another XML

Best, Chris