SOLVED

OneDrive, SharePoint and Autosave

Contributor

Hello,

I'm using OneDrive to access our work files. Both Autosave options are enabled on Office Apps and Onedrive.

 

I'm using both a personal account and a work account. After having issues with my credentials and office not recognizing my work account, I had to remove the credentials from Credentials Manager.

After this, OneDrive's AutoSave option has started to randomly not work. I'm opening a file, autosave is not turned on, I turn it on It asks me for a location. I choose the location(even though I didn't have to before) I close the file and open it again. Autosave disabled again.

 

There are multiple people working on the same file at the same time mostly so this is really frustrating.

 

I tried un-linking and linking the account.
I tried renaming Office 16 to in registry .old to create a new registry data base.

These options didn't work for me.

 

Edit: I noticed one thing, if open the file from OneDrive's tray menu. It's working but If open it from a shortcut or from the folder, it doesnt.

 

What else I can do?

 

Thanks.

1 Reply
best response confirmed by kheldar (Contributor)
Solution
I fixed the issue with

"Open the file from within the associated app such as Word, PowerPoint, Excel, click File>Open, select OneDrive- CompanyName or Sites-CompanyName, navigate to the file and open it, check if AutoSave appears enabled."