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Mailbox being accesses doesnot have a vaid account state(ProtocolDisabled)
Hi
when i login to https://portal.office.com
At the right corner-click settings i can see mail
when i click mail it is redirecting to me another webpage where i can see the below error
Mailbox being accesses doesnot have a vaid account state(ProtocolDisabled)
i believe it is being blocked on firewall but i am not sure, how do i confirm this
- This most often happens when the OWA policy is disabled for the mailbox or a there is a licensing error.If you are an administrator, follow these instructions:
- Log in to the Exchange admin center (https://outlook.office365.com/ecp)
- Go to recipients, find the mailbox, and double click to open it.
- Go to mailbox features, and make sure Outlook on the web is enabled.
Also ensure that the user has a license properly assigned.
It's certainly possible that it's networking related, but I'd try those two things first.
2 Replies
- Similar to what Max suggested you could also check with PowerShell (if you have access) using the get-casmailbox commandlet
- This most often happens when the OWA policy is disabled for the mailbox or a there is a licensing error.If you are an administrator, follow these instructions:
- Log in to the Exchange admin center (https://outlook.office365.com/ecp)
- Go to recipients, find the mailbox, and double click to open it.
- Go to mailbox features, and make sure Outlook on the web is enabled.
Also ensure that the user has a license properly assigned.
It's certainly possible that it's networking related, but I'd try those two things first.
