Jun 04 2019 12:17 PM
I opened a support query last Friday due to outgoing emails being restrcited / marked as spam when they are genuine emails. (customer receipts, we've been sending these for 2 years without issue and they fall withing O365 send limits).
On Saturday I provided the technician with required info (had to copy and paste headers, attach emails forward emails etc.). Today was asked to provide same information again. Having now spent 2 hours on this I would like to speak to someone who can fix the problem!
Is there an official route to escalate this?
Jun 04 2019 01:52 PM
Jun 04 2019 11:02 PM
The official path is through support, only the engineer can escalate the issue. If he's giving you trouble, ask for a manager, etc. You can also try pinging Russell in this thread: https://techcommunity.microsoft.com/t5/Office-365/How-can-I-escalate-issues-in-Office-365/m-p/555850...
Jun 05 2019 12:40 AM
Thanks - I will give them a call and see if they can assist further.
Jun 05 2019 01:11 PM
are you able to assist at all? Not getting anywhere with support and nearly a week has passed since reporting the issue.
Thanks.