How can I escalate issues in Office 365?

New Contributor

I opened a support query last Friday due to outgoing emails being restrcited / marked as spam when they are genuine emails. (customer receipts, we've been sending these for 2 years without issue and they fall withing O365 send limits).

 

On Saturday I provided the technician with required info (had to copy and paste headers, attach emails forward emails etc.). Today was asked to provide same information again. Having now spent 2 hours on this I would like to speak to someone who can fix the problem!

 

Is there an official route to escalate this?

4 Replies
Hi!

Global support phone numbers are here

https://support.microsoft.com/en-gb/help/4051701/global-customer-service-phone-numbers

Hope that answers your question!

Best, Chris

The official path is through support, only the engineer can escalate the issue. If he's giving you trouble, ask for a manager, etc. You can also try pinging Russell in this thread: https://techcommunity.microsoft.com/t5/Office-365/How-can-I-escalate-issues-in-Office-365/m-p/555850...

Thanks - I will give them a call and see if they can assist further.

 

Hi @Russell Read

are you able to assist at all? Not getting anywhere with support and nearly a week has passed since reporting the issue.

 

Thanks.