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itprofile999's avatar
itprofile999
Copper Contributor
Jun 04, 2019

How can I escalate issues in Office 365?

I opened a support query last Friday due to outgoing emails being restrcited / marked as spam when they are genuine emails. (customer receipts, we've been sending these for 2 years without issue and ...
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office 365
Kidd_Ip's avatar
Kidd_Ip
MVP
May 31, 2023

itprofile999 

The official method is to escalate through support via ticket number

  • CFC2023's avatar
    CFC2023
    Copper Contributor
    May 31, 2023

    Hey Kidd_Ip the problem is there doesn't seem to be an automatic escalation.  My ticket has been open for over a month now, I've asked several times for it to be escalated and I'm still working with the front line tech on an issue that he likely doesn't have the knowledge or access to fix.  Personally, I'm looking for experience with how to phrase it, people I can CC on a reply to the ticket.. ANYTHING that will get them to move in the right direction.  Based on other conversation threads I've seen on this topic, it is possible but apparently not as easy as just having a ticket open (or even plainly asking for it).

    • Giridhar2114's avatar
      Giridhar2114
      Copper Contributor
      Jun 11, 2024

      CFC2023 , We are also facing same kind of issue. No proper support from Microsoft. No escalation details to follow-up. Simply they saying that domain reputation issue 

      • Giridhar2114's avatar
        Giridhar2114
        Copper Contributor
        Jun 11, 2024
        RussellRead, Kindly help on this kind of issues

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